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Real conversations for innovative hoteliers
Matt Welle ran hotels. Now he runs Mews. In each episode, Matt shares his experience and talks to hospitality leaders to reveal the secrets behind the most successful properties in the industry.
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About the show
Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better.
Follow and subscribe to Matt Talks Hospitality
All episodes
EP 47
September 16, 2025
Mews Summer Release: New features for smooth hotel operations
What makes your hotel brand unique? Learn how to use those insights to build a powerful digital journey for your guests.
24 min
EP 46
September 11, 2025
The art of unscripted hospitality with Dina Belon
What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools.
32 min
EP 43
August 20, 2025
The front desk mess: How to cut hotel queues
It’s Friday at 3pm, the lobby hums and the line at the reception snakes past the elevators. Guests tap their feet. Staff keep their heads down. Familiar pain? In this episode, Matt explores the real reason hotel queues build up and how technology can keep arrivals and departures flowing without piling pressure on the front desk.
19 min
EP 42
August 13, 2025
Why this revenue manager tracks every square meter
Rebecca Lane knows every inch of Paradise Resort. Having started as a server, 15 years later she’s now running revenue across the entire property. Rebecca’s seen the hotel transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue alone and look at the full picture.
23 min
EP 41
August 6, 2025
New PMS, same chaos? What hotels get wrong about changing tech
Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack.
28 min
EP 39
July 23, 2025
Top 4 AI chatbots on Mews Marketplace for hotels
AI chatbots are flooding the hotel tech space, but which of them actually deliver? In this episode, Matt puts the spotlight on the top 4 AI chatbots on Mews Marketplace and asks the founders to pitch their products. You'll hear from Evan Chen (Akia), Jeremy Atlan (Duve), Michiel de Vor (Runnr.ai) and Tiago Araújo (HiJiffy).
23 min
EP 34
June 18, 2025
How to keep a hotel platform stable and scalable
Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption.
27 min
EP 33
June 11, 2025
The joy of PMS migration
Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes.
30 min
EP 32
June 4, 2025
How a cyber attack reshaped this hotel’s security
Joshua Edwards, Operating Systems Manager at Penta Hotels, shares how a major cyber attack became a turning point for the hotel group's cybersecurity. In response, they rebuilt their strategy around six core pillars: protect, prevent, detect, respond, recover and review. The overhaul included a new IT team, staff training on phishing, and tools like two-factor authentication and password managers.
25 min
EP 31
May 28, 2025
Top 10 Mews features in the last year
Matt shares his 10 favorite new Mews features, such as Apple Wallet keys, AI tooltips, dynamic pricing, automated workflows and more. All to help you work with more efficiency, keep staff and guests happy and earn more evenue. Plus, we throw in two bonus features.
18 min
EP 29
May 16, 2025
Richard and Matt on the history of Mews
Before Mews was a global platform, it was a bold idea on a wall in a Prague apartment. In this special episode, Matt and Mews founder Richard Valtr takes us back to where it all began and what still drives Mews today. And yes, the story behind the name Mews is finally revealed.
53 min
EP 27
May 1, 2025
Best hotel website strategies
Matt sits down with Michael Fitzsimmons, VP of Growth at Mews, to talk about how hotel websites function as digital business cards. They explore how structure, content and design influence whether a website visitor converts into a paying guest.
40 min
EP 26
April 25, 2025
The magic of Atomize RMS
Matt and Ellen, CMO at Atomize, talk about how Atomize RMS enables real-time, context-aware price optimization for hotels. They explore the shift toward total revenue optimization, the power of guest data and reflect on what defines exceptional, future-focused hospitality.
27 min
EP 24
April 14, 2025
Why multicurrency matters in hotel payments
In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about a new feature of Mews - Multicurrency. They discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process.
23 min
EP 23
April 9, 2025
Driving total revenue per available guest
In this episode, Matt talks about why it’s time for hoteliers to shift their focus – from Revenue per Available Room to Revenue per Available Guest. He breaks down what really drives spend, like smarter guest data and seamless self-service and how to turn one-time stays into long-term loyalty. Plus, how Mews helps make it all happen.
25 min
EP 21
March 21, 2025
Mews product roadmap 2025: What's coming
In this episode, Matt is joined by Mews CTPO Pepa Starýchfojtů to chat about the upcoming plans for Mews PMS in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry.
59 min
EP 18
February 25, 2025
The power of AI in hospitality
In this episode, Matt sits down with Conor Winders, VP of Product and Engineering at Mews, to explore the power of AI in hospitality. They discuss the latest innovations in travel technology, the role of AI, and the exciting concept of invisible hospitality. If you’re curious about where to start with AI yourself, tune in.
45 min
EP 17
February 17, 2025
Building a High-Performing Hotel Tech Stack
Timur Dikmen, Solutions Architect Lead at Mews, joins Matt to talk integrations, automation and why your tech should match your hotel brand (with a PMS at the heart of it all). Whether you're an independent hotel or a global brand, aligning your tech with your brand promise is key. Tune in to discover how smart integrations can transform your hotel’s profitability.
45 min
EP 16
February 12, 2025
Unlocking hotel revenue potential
In this week's episode, Matt sits down with Alexander, founder of Atomize RMS, a Mews Company, to dive into the world of revenue optimization. They explore how revenue management software can help hotels of all sizes, the state of RMS adoption and the undeniable revenue uplift these systems provide.
34 min
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