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Real conversations for innovative hoteliers
Matt Welle ran hotels. Now he runs Mews. In each episode, Matt shares his experience and talks to hospitality leaders to reveal the secrets behind the most successful properties in the industry.
Follow and subscribe to Matt Talks Hospitality
About the show
Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better.
Follow and subscribe to Matt Talks Hospitality
All episodes
EP 39
July 23, 2025
Top 4 AI chatbots on Mews Marketplace for hotels
AI chatbots are flooding the hotel tech space, but which of them actually deliver? In this episode, Matt puts the spotlight on the top 4 AI chatbots on Mews Marketplace and asks the founders to pitch their products. You'll hear from Evan Chen (Akia), Jeremy Atlan (Duve), Michiel de Vor (Runnr.ai) and Tiago Araújo (HiJiffy).
23 min
EP 38
July 14, 2025
What hoteliers can learn from serving at Wimbledon
Matt doesn’t usually talk sports, but Wimbledon made him break his own rule. In this episode, he looks at how the tournament’s mix of tradition, innovation and excellence mirrors serving in hospitality. Anticipating needs before they appear. Turning every detail into a moment guests remember. Building dedicated teams and performing under pressure. Hotels and tennis might look different, yet they share a lot of the same values. Tune in.
22 min
EP 37
July 9, 2025
Hotel pricing and revenue strategies shaped by data
Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why you don’t need perfect data to act and why knowing your guests is the foundation of good pricing and packaging.
31 min
EP 36
July 2, 2025
How to run your hotel with fewer staff
It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI.
30 min
EP 35
June 25, 2025
Creating a home away from home for guests
Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable.
18 min
EP 34
June 18, 2025
How to keep a hotel platform stable and scalable
Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption.
27 min
EP 33
June 11, 2025
The joy of PMS migration
Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes.
30 min
EP 32
June 4, 2025
How a cyber attack reshaped this hotel’s security
Joshua Edwards, Operating Systems Manager at Penta Hotels, shares how a major cyber attack became a turning point for the hotel group's cybersecurity. In response, they rebuilt their strategy around six core pillars: protect, prevent, detect, respond, recover and review. The overhaul included a new IT team, staff training on phishing, and tools like two-factor authentication and password managers.
25 min
EP 31
May 28, 2025
Top 10 Mews features in the last year
Matt shares his 10 favorite new Mews features, such as Apple Wallet keys, AI tooltips, dynamic pricing, automated workflows and more. All to help you work with more efficiency, keep staff and guests happy and earn more evenue. Plus, we throw in two bonus features.
18 min
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