Hotel guest management software

The smarter way to manage guests

With AI-powered insights and automated communications, Mews helps you recognize every guest, personalize every stay and build loyalty that lasts.
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Understand your guests. Bring stay history, preferences and spend together into a single 360° guest profile. Faster check-ins, better service, no more “remind me who you are.”
Get the latest insights. No more duplicates or messy records. Our Match and Merge feature cleans your database automatically, so staff work with accurate, up-to-date guest insights.
Make communications yours. Keep communications polished and proactive, from check-in emails to last-minute texts, with branded templates and automated reminders.

Know every guest at a glance. One clean profile, fewer duplicates and service that feels personal from the first hello.

One profile, zero guesswork

A golden guest profile brings everything together, so your staff can deliver VIP-level service with just a glance.
  • AI Smart Tips provide quick, easy-to-read summaries that surface what matters most
  • Guest notes and tags capture preferences so any staff member can personalize the stay
  • See connections between guests — from couples to families and corporate groups
  • Connect with select loyalty programs to spot loyal guests or enroll new ones