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Real conversations for innovative hoteliers
Matt Welle ran hotels. Now he runs Mews. In each episode, Matt shares his experience and talks to hospitality leaders to reveal the secrets behind the most successful properties in the industry.
Follow and subscribe to Matt Talks Hospitality
About the show
Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better.
Follow and subscribe to Matt Talks Hospitality
All episodes
EP 10
November 15, 2024
Why hotel guests really stay loyal
Guest loyalty is more than points and rewards. It's about creating remarkable experiences and emotional connections with guests, leading to genuine loyalty. It also happens to be one of Matt's favorite topics, and he offers some key takeaways that any property, including independent hotels, can implement.
35 min
EP 9
August 28, 2024
How to drive efficiency in hospitality
We recently commissioned analyst group IDC to research and write a paper on the business value of Mews and Mews Payments, including the impact of our platform on efficiency and revenue. In this episode, Matt shares the findings and dives into how automation can affect daily tasks and business operations.
38 min
EP 8
August 28, 2024
How data drives hotel performance
Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Hotels can easily turn data into better decisions, smoother operations, and more revenue. Matt gives real examples and tips on the best tech.
26 min
EP 7
August 28, 2024
The real cost of outdated hotel room door locks
In this episode, we’ve invited our in-house expert on door locks – one of the most challenging aspects of hotel operations. Matt and Mews Product Director Adam Britton dig into old hotel room door locks, why they hold hoteliers back and how they can fix it with innovative tech.
37 min
EP 6
August 28, 2024
How to boost your booking engine conversion
We could talk all day about the value of direct bookings and a seamless booking engine. But what’s more useful are Matt’s practical tips to help your guests book direct, increase ancillary revenue, and build excitement before they arrive.
26 min
EP 5
August 28, 2024
What’s really behind hotel staffing challenges
Have you ever stopped to think what's really behind staffing challenges and how small changes, including leveraging technology, can lead to happier staff and greater retention? Lucky for you, Matt thinks about it a lot and has some great advice in this episode.
30 min
EP 4
August 28, 2024
Hotel payments are no longer the same
In this episode, Matt breaks down how embedded payments are transforming the hotel payment flow. He digs into why pre-authorizations matter, how they support direct bookings and shares tips to cut down on chargebacks.
25 min
EP 3
August 28, 2024
The secrets to a successful hotel kiosk
A hotel kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue. But it takes a bit of know-how to drive adoption and get the most value from them. Matt offers some advice on the secrets to kiosk success.
32 min
EP 2
August 28, 2024
How to make your website a direct booking magnet
Not only is a website a chance for guests to learn about you, but it offers guests a way to book directly with you. How do you do build a site and how do you do it well? Matt has some tips – and some lessons he learned the hard way.
32 min
EP 1
August 28, 2024
Designing the perfect digital guest journey
Standing out from the competition can be hard. Matt talks about how to identify what makes your brand unique, what that means for the experience you give guests and how you can design that journey with some of the tech tools available today.
36 min
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