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Real conversations for innovative hoteliers
Matt Welle ran hotels. Now he runs Mews. In each episode, Matt shares his experience and talks to hospitality leaders to reveal the secrets behind the most successful properties in the industry.
Follow and subscribe to Matt Talks Hospitality
About the show
Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better.
Follow and subscribe to Matt Talks Hospitality
All episodes
EP 43
August 20, 2025
The front desk mess: How to cut hotel queues
It’s Friday at 3pm, the lobby hums and the line at the reception snakes past the elevators. Guests tap their feet. Staff keep their heads down. Familiar pain? In this episode, Matt explores the real reason hotel queues build up and how technology can keep arrivals and departures flowing without piling pressure on the front desk.
19 min
EP 42
August 13, 2025
Why this revenue manager tracks every square meter
Rebecca Lane knows every inch of Paradise Resort. Having started as a server, 15 years later she’s now running revenue across the entire property. Rebecca’s seen the hotel transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue alone and look at the full picture.
23 min
EP 41
August 6, 2025
New PMS, same chaos? What hotels get wrong about changing tech
Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack.
28 min
EP 36
July 2, 2025
How to run your hotel with fewer staff
It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI.
30 min
EP 33
June 11, 2025
The joy of PMS migration
Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes.
30 min
EP 31
May 28, 2025
Top 10 Mews features in the last year
Matt shares his 10 favorite new Mews features, such as Apple Wallet keys, AI tooltips, dynamic pricing, automated workflows and more. All to help you work with more efficiency, keep staff and guests happy and earn more evenue. Plus, we throw in two bonus features.
18 min
EP 30
May 22, 2025
Hotel jobs of the future
The hospitality industry is undergoing a shift as technology and AI reshape traditional roles. Positions like night auditors and reservation agents are changing. This week Matt caught up with George Barker, Senior Director of Communications, to see what it takes to thrive in this new reality.
26 min
EP 20
March 14, 2025
The future of work and hospitality
Rogier Braakman, founder of Mr. Green Boutique Office Collection joins Matt to talk co-working, sustainability, and how hospitality can build greener communities. They explore how integrating sustainable practices can enhance guest experiences and operational efficiency in hospitality.
49 min
EP 17
February 17, 2025
Building a High-Performing Hotel Tech Stack
Timur Dikmen, Solutions Architect Lead at Mews, joins Matt to talk integrations, automation and why your tech should match your hotel brand (with a PMS at the heart of it all). Whether you're an independent hotel or a global brand, aligning your tech with your brand promise is key. Tune in to discover how smart integrations can transform your hotel’s profitability.
45 min
EP 14
January 31, 2025
Hiring, retaining and motivating staff
Matt sits down with Mews Chief People Officer, Naomi Trickey, to talk employer branding, staffing and growth. They explore the importance of offering engaging work, exciting career paths and up-skilling individuals while emphasizing the value of hiring the right people for your business. Discover how Naomi builds her team with creative strategies to attract new talent.
48 min
EP 13
January 14, 2025
How to work with user disengagement
It may not be the sexiest term, but user disengagement could be the difference between delivering exceptional guest experiences and guest journeys that are full of friction and frustration. In this episode, Matt goes deep on how a cloud platform delivers a more considered interface for staff, why attaching a reservation to a room is an outdated way of thinking and why you can't afford to ignore friction in the guest journey.
29 min
EP 8
August 28, 2024
How data drives hotel performance
Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Hotels can easily turn data into better decisions, smoother operations, and more revenue. Matt gives real examples and tips on the best tech.
26 min
EP 7
August 28, 2024
The real cost of outdated hotel room door locks
In this episode, we’ve invited our in-house expert on door locks – one of the most challenging aspects of hotel operations. Matt and Mews Product Director Adam Britton dig into old hotel room door locks, why they hold hoteliers back and how they can fix it with innovative tech.
37 min
EP 6
August 28, 2024
How to boost your booking engine conversion
We could talk all day about the value of direct bookings and a seamless booking engine. But what’s more useful are Matt’s practical tips to help your guests book direct, increase ancillary revenue, and build excitement before they arrive.
26 min
EP 5
August 28, 2024
What’s really behind hotel staffing challenges
Have you ever stopped to think what's really behind staffing challenges and how small changes, including leveraging technology, can lead to happier staff and greater retention? Lucky for you, Matt thinks about it a lot and has some great advice in this episode.
30 min
EP 4
August 28, 2024
Hotel payments are no longer the same
In this episode, Matt breaks down how embedded payments are transforming the hotel payment flow. He digs into why pre-authorizations matter, how they support direct bookings and shares tips to cut down on chargebacks.
25 min
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