Leven Manchester wows guests and boosts revenue

About Leven Manchester

Leven Manchester is a design hotel housed in a historic red brick cotton warehouse in Manchester’s vibrant Village area. Their philosophy of living in the moment runs through their stylish property, with thoughtfully designed rooms that welcome guests from as little as one night to as long as one year. As well as a café and bar, their lobby hosts regular events, most recently a series of art exhibitions, cementing the hotel’s place in the local community.

One in three guests check in online

Challenge

Changing travel expectations mean that many guests now expect to get to their rooms faster upon arrival, while also dealing with minimal admin.

Solution

Online check-in, part of Mews Guest Journey, allows guests to fill in all of their details before they arrive, including signing digital registration cards. This saves time for guests and staff, and means that their interactions don’t have to be primarily transactional. Guests who check in online are also typically more engaged in their stay, with a higher total spend.

Result

• 33% of guests use online check-in
• 9% higher ADR for guests who use online check-in
• Up to an hour saved per day for the front desk team

Speed and security for every payment

Challenge

Taking and processing payments can be time-consuming and disruptive to the guest experience.

Solution

Leven Manchester use Mews Payments to automate their transactions. Staff can instantly process transactions in just a single click throughout the guest journey, eliminating manual errors and freeing your team from repetitive card data entry. The first time a guest makes a card payment, it’s authorized through 3D Secure, increasing security. For future payments on the same card, the guest doesn’t need to go through the same authorization process, ensuring a more seamless payment journey.

Result

• 100% automated card payments through Mews Payments
• 0.05% chargeback rate (ten times better than the 0.5% industry average)

Mews POS digitizes Leven's bar and café

Challenge

Leven Manchester run a busy bar and café that need to be fully integrated with their hospitality cloud in order to give guests a seamless stay.

Solution

Part of the Mews ecosystem, Mews POS is an all-in-one cloud restaurant management that helps hoteliers achieve end-to-end digitization. By providing total visibility across F&B and seamlessly integrating with Mews Operations and Mews Payments, Mews POS allows Leven Manchester to put their guests at the heart of their operations.

Result

• Enhanced guest experience with the ability to order and pay from their mobile phone, wherever they are
• A user-friendly platform for staff, improving efficiencies and reducing admin

Conquering staffing challenges

Challenge

Hiring staff without hospitality experience is one of the biggest challenges for hoteliers in Manchester.

Solution

Because Mews is so intuitive and easy to use, Leven Manchester can hire staff without prior hospitality experience. This not only widens their talent pool but also improves staff retention by eliminating mundane tasks and boosting morale. Mews streamlines operational processes for its users, automating any task that doesn’t add value to the guest experience. As a result, the team can focus more on the most rewarding part of hospitality: engaging with their guests.

Result

• Easy staff training boosts efficiency
• The team can hire staff based on their personalities as opposed to their hospitality experience

Integration spotlight

Leven Manchester are directly connected to a number of integrations through Mews Marketplace.

HotelAppz

HotelAppz is a cloud-based CRM and marketing platform that helps the Leven team improve guest loyalty, increase direct bookings, and boost customer satisfaction. The direct integration with Mews means it’s easy to set up automations throughout the guest journey, helping to create impactful marketing campaigns.

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Xero

Xero, powered by Omniboost, is accounting software designed for small businesses. It connects with Mews to allow for real-time data transfer as well as a daily transfer of revenue and payment data between both systems. This removes the need for any time-consuming manual processes for the Leven accounting and reservations teams.

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Looking ahead

Leven Manchester may be a young hotel, but they’re incredibly ambitious. They aim to become the go-to hotel for meaningful stays in Manchester, as well as a creative hub for the local neighborhood. Exploring new automations throughout the guest journey is also high on the list, with the intention of creating an even more personalized guest experience.