Real conversations for innovative hoteliers

Matt Welle ran hotels. Now he runs Mews. In each episode, Matt shares his experience and talks to hospitality leaders to reveal the secrets behind the most successful properties in the industry.

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Podcast

EP 47

September 16, 2025

24 min

Mews Summer Release: New features for smooth hotel operations

What makes your hotel brand unique? Learn how to use those insights to build a powerful digital journey for your guests.

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Podcast

EP 46

September 11, 2025

32 min

The art of unscripted hospitality with Dina Belon

What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools.

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Podcast

EP 43

August 20, 2025

19 min

The front desk mess: How to cut hotel queues

It’s Friday at 3pm, the lobby hums and the line at the reception snakes past the elevators. Guests tap their feet. Staff keep their heads down. Familiar pain? In this episode, Matt explores the real reason hotel queues build up and how technology can keep arrivals and departures flowing without piling pressure on the front desk.

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About the show

Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better.

Hosted by

Matthijs Welle

CEO, Mews

After years in the trenches of hospitality, Matt joined the Mews journey during its early days in 2013. Since then, he’s been our fearless CEO, leading the company and the industry forward.

Follow and subscribe to Matt Talks Hospitality

All episodes

Season 1 Season 2

Season 3 Season 4 Season 5

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Hotel jobs of the future

The hospitality industry is undergoing a shift as technology and AI reshape traditional roles. Positions like night auditors and reservation agents are changing. This week Matt caught up with George Barker, Senior Director of Communications, to see what it takes to thrive in this new reality.

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Richard and Matt on the history of Mews

Before Mews was a global platform, it was a bold idea on a wall in a Prague apartment. In this special episode, Matt and Mews founder Richard Valtr takes us back to where it all began and what still drives Mews today. And yes, the story behind the name Mews is finally revealed.

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9 ways pop culture can inspire your hospitality

What can hospitality learn from superstars like Beyoncé or Taylor Swift? In this episode, Matt uses his love of pop culture to tell you about 9 ways the entertainment industry can inspire hospitality to build better guest experiences.

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Best hotel website strategies

Matt sits down with Michael Fitzsimmons, VP of Growth at Mews, to talk about how hotel websites function as digital business cards. They explore how structure, content and design influence whether a website visitor converts into a paying guest.

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The magic of Atomize RMS

Matt and Ellen, CMO at Atomize, talk about how Atomize RMS enables real-time, context-aware price optimization for hotels. They explore the shift toward total revenue optimization, the power of guest data and reflect on what defines exceptional, future-focused hospitality.

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Macro trends and their impact on travel

In these days of macro uncertainty, there are a lot of unknown in travel. Matt sits down with Wouter Geerts, Director of Market Research and Intelligence at Mews, to talk about the state of the global economy, what consumer sentiment could mean for travel demand and what hoteliers need to be thinking about today.

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Why multicurrency matters in hotel payments

In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about a new feature of Mews - Multicurrency. They discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process.

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Driving total revenue per available guest

In this episode, Matt talks about why it’s time for hoteliers to shift their focus – from Revenue per Available Room to Revenue per Available Guest. He breaks down what really drives spend, like smarter guest data and seamless self-service and how to turn one-time stays into long-term loyalty. Plus, how Mews helps make it all happen.

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Best hospitality investment strategies

Matt catches up with Joe Pettigrew, a commercial leader in hospitality and CCO at L+R Hotels, to chat about what’s shaping hotel investment right now – from value-add plays to private capital and exit strategies. They get into guest types, loyalty without the points game and what hotels should be thinking about for 2025.

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Mews product roadmap 2025: What's coming

In this episode, Matt is joined by Mews CTPO Pepa Starýchfojtů to chat about the upcoming plans for Mews PMS in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry.

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