Hospitality podcast
Matt Talks Hospitality: Real conversations for innovative hoteliers
Matt Welle ran hotels. Now he runs Mews. In each episode, Matt shares his experience and talks to hospitality leaders to reveal the secrets behind the most successful properties in the industry.
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About the show
Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better.
Follow and subscribe to Matt Talks Hospitality
All episodes
EP 41
August 6, 2025
New PMS, same chaos? What hotels get wrong about changing tech
Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack.
28 min
EP 42
August 13, 2025
Why this revenue manager tracks every square meter
Rebecca Lane knows every inch of Paradise Resort. Having started as a server, 15 years later she’s now running revenue across the entire property. Rebecca’s seen the hotel transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue alone and look at the full picture.
23 min
EP 43
August 20, 2025
The front desk mess: How to cut hotel queues
It’s Friday at 3pm, the lobby hums and the line at the reception snakes past the elevators. Guests tap their feet. Staff keep their heads down. Familiar pain? In this episode, Matt explores the real reason hotel queues build up and how technology can keep arrivals and departures flowing without piling pressure on the front desk.
19 min
EP 44
August 27, 2025
How AI is already simplifying hotel operations
Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive.
31 min
EP 45
September 3, 2025
Are your hotel guests loyal, or just collecting points?
Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty?
32 min
EP 46
September 11, 2025
The art of unscripted hospitality with Dina Belon
What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools.
32 min
EP 47
September 16, 2025
Mews Summer Release: New features for smooth hotel operations
Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID & selfie collection, wallet-based room keys, guest lifetime value insights and automatic payment routing, among others. Adam Britton, Product Director at Mews, joins Matt to talk it all through.
24 min
EP 48
September 24, 2025
Why hostels hold the tech lessons hotels need to know
Hotels count rooms, hostels count beds. But as hotel commercial performance and technology consultant Diogo Vaz Ferreira explains, that doesn’t mean hostel revenue management is simpler. Quite the opposite. Where they do differ is their approach to tech. With younger tech-savvy guests expecting instant service, hostels are innovating rapidly and building lighter, faster, more connected tech stacks. Which might just offer a preview of where hospitality tech is heading.
32 min
EP 49
October 1, 2025
Frogs, hotel AI agents and customer automation with Jason Noronha
No Wi-Fi, a cold shower and a power outage topped with a frog jumping in his face. That’s what greeted Jason Noronha in a budget guesthouse in Goa and inspired him to open his own hostel. Years later, frustrated by disconnected hotel systems, Jason created D3x, a platform powered by AI agents that route guest messages from any channel straight to the right hotel system. Today, Jason joins Matt to share how it all works.
25 min
EP 50
October 14, 2025
One year older, 50 episodes later: Matt Talks Hospitality is celebrating
We’re celebrating. Matt Talks Hospitality turns one and hands over the mic to Ella McCann-Tomlin, VP of ESG at Mews. On this 50th episode special, Matt is the guest. He shares how the podcast began as a creative spark during a rough patch, how it turned into a weekly ritual, and what he learned from fifty weeks of honest conversations with hoteliers and industry leaders. Along the way, Ella gets Matt’s podcasting tips and tricks as she gears up to launch her own show, The Future is Human.
25 min
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