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About Paulinenhof
Opened in 2015, Paulinenhof is a charming property nestled in the German countryside. As a small yet ambitious hotel with 40 rooms, they continually seek new solutions to stay efficient and exceed guest expectations. As their software partners moved to cloud-based APIs, the hotel faced challenges in connecting its legacy PMS with essential hotel tech like the restaurant booking platform.
Switching to Mews allowed them to seamlessly integrate with other hospitality solutions and fully focus on guests while streamlining operations. For this innovative property committed to modernizing hospitality, technology isn’t just a tool – it’s integral to creating an exceptional guest experience.
“When I first saw Mews on screen, it looked better than anything I’d seen before. It felt like a breath of fresh air in a stale hotel tech scene.”
Better workflows powered by an agile hotel POS
Challenge
Paulinenhof struggled with fragmented processes leading to inefficiencies, especially during busy events. They had to manually scan and print invoices, which was time-consuming for their staff and led to errors.
Solution
Mews POS integrates seamlessly with the PMS. Paulinenhof can now manage invoices digitally and effortlessly, with no need to print and search for physical copies of receipts. This change has significantly sped up check-outs and made a huge impact on how they manage big events like weddings, which are an important part of their business. The simplified processes have not only saved staff time but also enhanced guest satisfaction.
Results
- Increased efficiency in daily operations and event management
Our biggest efficiency gain from Mews POS? We no longer have to print bills or search for missing receipts, making check-outs and event management smoother than ever.
Efficient and seamless payments
Challenge
Before switching to Mews, Paulinenhof used an external payment partner, which caused issues in matching payments with invoices. Cash payments complicated accounting, leading to inconsistencies and delays.
Solution
The smooth integration of their PMS, POS and Payments – all powered by Mews – has made financial management a breeze, enabling the team to effortlessly reconcile invoices. Paulinenhof became a 100% cashless property in June 2024. Guests accepted cashless payments without any issues, and the staff welcomed the change as well. This shift has not only cut down on administrative errors but also boosted back-office efficiency. The Paulinenhof team appreciates how easy it is to gain quick insights into guest spending throughout the hotel, helping them further personalize service.
Result
- Zero chargebacks
- 100% automated payments
We had absolutely no trouble going fully cashless. Guests accepted it easily, and our team loves it. Our only regret is not doing it sooner – the integration of PMS, POS and Payments is life-changing.
Dedication to sustainability and staff well-being
Challenge
Paulinenhof places a strong emphasis on sustainability, focusing not only on environmental impact but also on the well-being of their staff. The question arose: could they enhance this vision with the help of a modern PMS?
Solution
Paulinenhof successfully reduced their environmental impact by eliminating the need to print reports and receipts, which are now stored digitally within Mews. By using Mews Kiosk for self-check-ins, the front office staff enjoy shorter shifts, particularly on Sundays. Automating admin tasks through smart hotel tech has allowed Paulinenhof to succeed in humanizing hospitality, creating a more balanced work-life experience for their employees. The property also takes pride in supporting young professionals from the region, helping them avoid the need to move to Berlin in search of job opportunities. With nine trainees on staff, Paulinenhof aims to inspire the next generation with its modern setup and forward-thinking approach to hospitality. The intuitive design and user-friendly interface of Mews have made hiring and staff retention much simpler.
Result
- 63% check-in rate through Mews Kiosk
- 40% check-out rate through Mews Kiosk
- More empowered, happier staff thanks to modern hotel tools
Mews gives my staff a modern workplace, freeing them from boring admin tasks so they can be great hosts. As an employer, this is incredibly important to me.
Integration spotlight
Mews Marketplace makes it easy for Paulinenhof to browse through 1,000+ partners and choose the best solution for their needs. The team often connects to new integrations and tests nearly every beta feature available. They find it exciting to be so actively involved in driving hospitality forward.
ResDiary
The two-way integration allows Paulinenhof to create, modify and cancel table bookings all from within Mews. Paulinenhof can effortlessly manage dining reservations within the PMS, connecting them directly to Mews POS for a cohesive guest experience.
Event Temple
Event Temple is an event and venue management tool that allows Paulinenhof to create, update and manage groups of reservations across accommodation and catering. The two-way integration means that the team can view Mews reservations, rates, availability and more within Event Temple, with no need for manual synchronization.
Looking ahead
Paulinenhof aims to inspire fellow German hoteliers to step out of their comfort zones and embrace innovative solutions that make hospitality more efficient and attractive to younger generations. By working with Mews, the property will continue to focus on both operational excellence and the well-being of its team and guests.
