About Lark Hospitality
Lark Hospitality is a full-service hotel management company with a portfolio of nearly 80 assets, specializing in independent, lifestyle-driven properties. The team is dedicated to making boutique hotels in iconic destinations across America more profitable and easier to operate.
They grow and support these properties by encouraging a modern, more thoughtful way to host - offering a seamless guest journey and unique experiences rooted in local history and heritage.
Buoyed by a team of hotel-obsessed experts, Lark Hospitality is a haven for properties that break the mold. Behind the scenes, Mews helps power smooth, modern operations that free staff to focus on what matters most: unforgettable guest experiences.
Fast onboarding across the portfolio
Challenge
With a big portfolio of hotels, the Lark team needed a fast and efficient onboarding process.
Solution
Working in close collaboration with key Lark stakeholders, the team at Mews ensures that hotels can go live in a matter of weeks. Because Mews is a cloud-native solution, there are no complicated or time-consuming onsite server or hardware installations. With such an easy transition, each property was up and running quickly and efficiently. Comprehensive training - including Mews University - ensured that staff could get comfortable with the new system in no time.
Result
- 44 hotels onboarded in four months
"The onboarding team at Mews is fantastic. I reach out to them all the time, and even when they don't have an answer right away, they always come back quickly, with an even better solution than we were hoping for."
Embedded payments - fast, seamless and secure
Challenge
Lark was looking for a faster, more automated, and secure way to handle payments - one that would make things easier for both staff and guests.
Solution
With Mews Payments, everything is built in and easy to manage. Card details are tokenized and stored securely, validation is quick and payments work seamlessly across Mews Kiosks, Terminals and other touchpoints. Staff save time with fewer errors and easier reconciliation, while guests enjoy one-click payments and a hassle-free stay from start to finish.
Result
- 100% automated payments
"Mews has been a great partner, as we share the same vision of enhancing hotel operations through smart software. Working with them has helped us maximize profitability for our hotel owners while reducing costs and easing operational challenges."
Personalization powered by connectivity
Challenge
The Lark team treats each new project with respect for its history and has a vested interest in making it the best it can possibly be for owners, employees and guests. A flexible tech stack is key to making that happen.
Solution
Mews Marketplace gives Lark access to 1,000+ integrations, with no Mews connection fees. Using Mews Open API, the Lark technical team built a custom integration for loyalty and guest data - and can easily create more as needed. Once these APIs have been validated as secure, they can then integrate immediately with any Lark property, creating an agile and efficient tech stack.
Result
- More efficiency and flexibility with each individual project
- A fully customizable tech stack
"We wanted an invisible system that stays out of the way, so our staff can focus on guests instead of screens. What really sets Mews apart from other hotel systems, especially the legacy ones, is its connectivity."
Integration spotlight
Lark takes advantage of Mews Marketplace to connect to dozens of industry-leading hotel tech solutions.
Akia
Lark uses Akia to automate guest communications. Simplified check-in and ID verification make it easy for guests to access hotel services while greatly reducing the workload for front desk staff. Lark integrated Mews Payments with Akia's ID verification, ensuring that each guest's identity was verified before check-in.
SiteMinder
SiteMinder is a leading hotel commerce platform. The channel manager provides over 450 distribution channels for Lark properties, helping to boost occupancy. The two-way integration with Mews means that rates and availability are always up-to-date, reducing overbookings while maximizing revenue.