Question 1

What are serviced apartments?

Accepted Answer

Serviced apartments, which may also be referred to as aparthotels or extended stay hotels, are furnished apartments that can be rented on a nightly basis or for longer periods. They generally include a kitchen or kitchenette, a living space, a sleeping area, a full bathroom, and may include housekeeping and laundry machines.

Serviced apartments are commonly used by people traveling for business or by tourists looking for more of a complete environment than a standard hotel room and bathroom. Extended stays are growing in popularity with digital nomads and people looking for a community feel when they’re away from home.

Question 2

What unique features does a serviced apartment need in a PMS?

Accepted Answer

A PMS is used to manage the operations of a serviced apartment property. Given that guests often book a longer length of stay than in a traditional hotel, the PMS used by extended stay hotels should make it just as easy for a guest to book for a few months as for a few nights, and the management of the longer stays should be simple as well.

Additionally, given the interest in this segment of travelers to be able to work from the location where they’re staying, the property should be able to sell co-working spaces by the hour or the day or even monthly memberships for different spaces around the property.

The PMS should also be flexible enough to make it integration of third-party applications seamless to connect apps for housekeeping management, guest services and smart technology.

Question 3

What makes Mews better for serviced apartments?

Accepted Answer

With Mews Spaces, guests can book their accommodation for months as easily as they would reserve a few nights.

As a cloud-native platform, Mews is fast, integrated and secure. On top of that, our intuitive interface makes learning Mews so easy that anyone can get comfortable with it in a few days – even new staff who have no hospitality experience. We also provide digital solutions like a self-service kiosk for check-in and out, online check-in and out, and direct chat to save staff hours every week and easily manage the check-in and check-out for large groups.

Aparthotels often have diverse room types and amenities. Mews allows you to easily enter different room types and rate manage them all separately to help you maximize revenue.

Question 4

Is a cloud-native PMS the same as a cloud-based PMS?

Accepted Answer

Many  property management systems  that market to aparthotels are described as cloud-based. Often, though, these are cloud adaptations of traditional, on-premises (server-based) systems. A cloud-native property management system, like Mews, is built from the start as a cloud technology. This distinction is crucial because it ensures that users can the full power of the platform and benefit from enhanced speed and security.

Question 5

What are other property types similar to serviced apartments that can benefit from Mews?

Accepted Answer

Some similar examples of extended-stay apartments that can manage their operations and guest experience with Mews include student accommodations, retirement homes and hybrid properties that offer long- and short-stay bookings as a way to diversify revenue and manage through seasonal highs and lows.

Serviced apartment management software

Serviced apartment operations, simplified

Top reasons to move your serviced apartment PMS to Mews

Cloud-native

Long- and short-stay

Contactless solutions

Centralization capabilities

Long-stay or short-stay, streamline your operations

Flexible, direct booking

Long-stays made easy

Tech that adapts to your brand

Operate more efficiently

Maximize revenue and save time across your portfolio