Why hoteliers and their investors are leaving millions on the table
The room-first model is outdated. Instead, a customer-first approach turns properties into community assets and drives both profitability and deeper guest connections. This report shows you how to put customers at the heart of hotel operations, so you can unlock new revenue, stronger loyalty and lasting growth.
What’s inside?
The Skift x Mews report provides insights into new boundaries for hospitality investment, development and customer experience.
Affinity above assets – what drives real value in hospitality?
Guests don’t need more choices – they need better ones. See how to transform customers into loyal guests, turn locals into regulars, and build a true community.
Using technology to flip the script for hospitality
Find out how integrated systems make it possible by seamlessly tracking guest needs, anticipating expectations and giving staff more freedom to bring back the human side of hospitality.