Understanding the Modern Guest

What's in this guide?

Explore changing guest expectations and learn how to meet their needs. 

22 guest behaviors

From discovery to post-departure, discover 22 guest traits that should inform your decision making and will get you inside the mind of today's traveler.

Top tech tips

For each stage of the guest journey, get advice on must-have hospitality tech that will make your operations seamless and guest centric.

Data-driven insights

Be inspired to think differently about how you engage with your guests, with insights that are based on actual industry and Mews data.

Why should you get to know your guests?

Boost your revenue

Understanding what your guests want is key to maximizing occupancy, upselling, and lifetime customer value.

Provide better service

Becoming guest-centric is at the heart of remarkable hospitality and will help set you apart.

Don't get left behind

Expectations are changing faster than ever and if you don't adapt, guests will travel to properties that do.