ZOOM LETTER CRM enables personalized, automated communication with hotel guests by integrating seamlessly with Mews. It collects relevant data and delivers targeted messages through the platform. Enhancing guest experience both before arrival and after departure.
With ZOOM LETTER CRM, hotels can manage guest information, send promotional offers, express gratitude, and request feedback with ease. It’s a complete toolkit for building lasting guest relationships.
When guests book directly through the hotel’s website, ZOOM LETTER CRM increases conversions by displaying pop-ups, stop-exit banners, and promo codes to encourage direct bookings.
Before arrival, ZOOM LETTER CRM sends pre-stay emails, welcoming guests, offering upgrades or additional services, and providing an option for online check-in. The hotel decides how many messages to send and when.
After departure, guests receive a thoughtful post-stay email with a thank you note, a review request, special offers for future stays, or an invitation to complete a feedback questionnaire via ZOOM LETTER CRM.
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