The Virdee Virtual Reception is leading the industry with an innovative guest-experience solution. With mobile web, app, and kiosk options, Virdee puts access and amenities at guests' fingertips. From pre-check-in communications to post-check-out billing and secure identity verification to room upgrades, the entire guest journey is contactless.
Guest management
- Virdee enables digital guest management, connecting guests with digital self-service options via secure, logic-based automation
- With a unified tech stack, management is easy with just a browser needed to access everything from guest profiles to property metrics
- Remote Assistance creates a front-desk-on-demand that lets staff help guests securely from anywhere in the world
- Lobby staff assist lets hotels maximize the human touch while optimizing staffing
Self-service room access
- Contactless room access thanks to Apple & Google wallet keys, digital keys via the app, and key cards via lobby kiosk
- Ease of use is at the forefront thanks to web-based and app-less options, securely shareable digital keys, and pre-printing key cards with Room Ready Notifications
Automated check-in and check-out
- Virdee is 100% self service with check-in/out, payment submission, and identity verification all through web, app, and kiosk
- Hassle-free check-ins benefits guests and staff by eliminating long lines and unnecessary visits to the front desk
- Truly hands-off automation by matching guests to their reservations, digital identity to ensure security, and automatic room assignment
Guest communications
- Everything is at guests' fingertips with engaging emails and SMS starting at booking along with deep links to web-based check-in
- Better connections and smarter support result in higher adoption and ROI, allow for off-site staffing flexibility, and remote guest check-in via Remote Assistance
- Room Ready Notifications let guests check in any time with fully automated room assignment, the ability for front desk staff to manually enroll guests, and the opportunity for early check-in upsells
Upsell optimization
- Personalized option and enhanced experiences with room upgrades, packages, and other upsells at check-in along with the ability to offer third-party services
- Drive revenue through increased upsells with the right offer at the right time, keeping guests more informed on what the hotel offers and unlocking new experiences for guests
Interfaces
- Mobile web - Full check-in and check-out with no download needed
- Mobile app - Provide guests even more with access to digital key and in-stay upsells
- Kiosk - Enable a fully staffless lobby, let guests pickup keys in seconds, and solve lockouts
- SDK – If you already have an app, any Virdee feature can be added to it
- White label app - Let Virdee manage your entire app for you
- Dashboard - Easy access to metrics, guest profiles, and remote assistance from anywhere in the world
Deep integrations
- Virdee has two-way integration with your PMS, payment, and lock provider through an API that truly automates every aspect of check-in
- Deep does not mean complicated thanks to the easy-to-use web dashboard for staff
Features
- Pre-arrival communications (email and SMS)
- Check-in & check-out (with folio)
- Secure identity verification (including powered by CLEAR)
- Payment submission
- Signature capture
- Room-ready notifications
- Room choice & upgrades
- Remote Assistance
- Digital key in app, Digital wallet key (Apple and Google) & key card
- In-lobby kiosk
- Amenities access during stay
Check out our demo videos and case studies.
