Trengo is an AI-driven omnichannel communication solution that enables hotels to unify all guest communication—from email and WhatsApp to SMS, live chat, OTA messages, and more—into one shared inbox.
With its seamless integration into Mews, Trengo empowers hotel teams to manage guest inquiries more efficiently, reduce response times, and deliver consistently high-quality service across every touchpoint.
The Trengo-Mews integration ensures that guest information from Mews is readily accessible within Trengo, allowing hotel staff to respond with context and confidence.
Teams can collaborate internally using tagging and notes, while AI-powered features automate repetitive tasks such as tagging, labeling, translating, summarizing, and responding to FAQs.
The AI HelpMate supports 26 languages and adapts to the hotel’s brand voice, ensuring accurate and personalized communication at scale.
Use cases range from lead capture and customer support to guest re-engagement—helping hotels proactively nurture relationships, increase conversions, and elevate the guest experience.
By combining Trengo’s automation and AI capabilities with Mews’ property management infrastructure, hospitality teams can deliver seamless, real-time communication without the friction of switching between systems.
Supported Features:
- Retrieve booking confirmation number whenever a guest reaches out to a connected channel
- Name & contact details of the guest
- Details about reservation: upcoming or past, start & end date, type of room.
- What is the source of the reservation
