Tactful AI

Tactful AI

Tactful AI enhances hospitality with AI-driven omnichannel communication and automated guest interactions.

Tactful AI is a customer engagement platform that helps businesses connect with their customers across multiple channels like email, social media, and voice. Their Omni Engage solution offers a unified inbox for all channels, skill-based routing, real-time analytics, and an AI-powered chatbot for automated customer interactions. Aiming to revolutionize customer interactions in the hospitality industry. By leveraging its advanced AI-powered solutions, Tactful AI intends to enhance guest experiences through seamless and personalized communication across various platforms. This pivot will enable hotels and hospitality businesses to provide superior service, streamline operations, and build stronger customer relationships, ultimately driving growth and customer loyalty in a highly competitive market. Tactful AI considers its integration with Mews, a leading property management system, as a pivotal step towards achieving its goal of revolutionizing conversational hospitality. By integrating with Mews, Tactful AI can offer a seamless and comprehensive solution that enhances guest experiences from booking to check-out. This integration allows for real-time, personalized interactions through various channels, enabling hotels to efficiently manage reservations, automate guest communication, and provide instant support.

Features

Reservation feature:

  1. Hotel customer opens chat with hotel
  2. The customer inquires about a reservation
  3. The chatbot collects arrival and departure dates from the customer
  4. The bot collects person count info from the customer
  5. The bot collects customer info to create a new customer in Mews
  6. The customer chooses the room type
  7. The customer chooses the rate of the room type
  8. The bot adds a reservation for the hotel customer

Check-in feature:

  1. Hotel customer opens chat with hotel
  2. The user inquires about check-in
  3. The chatbot collects customer data and call get all customers API filtered by user data to get customer ID
  4. The chatbot collects reservation number from customer to confirm data and get reservation ID
  5. The chatbot gets user reservation and displays it
  6. The chatbot call start reservation API to check the customer in