Staymate is an all-in-one guest experience platform integrated with Mews, enabling seamless check-in, in-house ordering, and payments directly from a guest's smartphone. It combines a digital concierge, AI-powered chatbot, print tools, and automated communication in one solution. Staymate is a comprehensive guest service and communication platform designed to centralize and simplify every touchpoint of the guest journey. Integrated directly with Mews, Staymate helps properties manage check-ins, payments, guest requests, and communication from one unified interface. Through Staymate's digital guest app, guests can check in online before arrival or upon entering the property, reducing queues and front-desk workload. The app also allows guests to make in-house purchases - such as ordering room service, booking spa treatments, or reserving activities - and to charge payments directly to their room account through the Mews integration. Staymate's AI-driven chatbot provides instant answers to common guest questions, offers personalized recommendations, and helps manage requests without staff intervention. This ensures guests receive timely information 24/7 while freeing up team members to focus on high-value interactions. For on-site engagement, Staymate supports printable weekly programs, event schedules, and guest information sheets, which can be generated with a single click - ensuring information is always current and branded. The platform also includes automated messaging for pre-arrival, in-stay, and post-departure communications. This helps properties provide consistent, timely updates and upsell opportunities while reducing manual effort. With its Experience Widgets, Staymate extends the guest experience to the property's website, showcasing local tips, services, and special offers, enhancing both SEO and direct engagement. By combining mobile convenience, intelligent automation, and integrated payment workflows, Staymate helps hotels deliver faster, more personalized service. Together with Mews, it ensures smooth data flow between guest interactions, billing, and operational systems - driving efficiency and guest satisfaction.
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