True Omni + Mews: Smart Connected Hospitality
Overview
True Omni and Mews are redefining what it means to manage and engage guests. By combining Mews' powerful Property Management System (PMS) with Omni's on-property engagement platform, hotels and resorts can deliver a fully connected experience from pre-arrival to check-out while unlocking new operational and revenue efficiencies.
Core Features in Action
- **Self-Service Check-In/Out:** Guests can check in using Nexi Kiosks linked directly to their Mews profile.
- **Room & Amenity Upgrades:** Integrated booking widgets allow for instant upsells during the stay.
- **Activity & Spa Booking:** Seamless coordination through connected systems like Book4Time or Trybe, with data fed back into Mews.
- **Smart Access Integration:** Through Salto Locks, guests can use physical keys, bracelets, or mobile keys synchronized with their Mews reservation.
- **PWA Guest Companion App:** Extends the Mews experience to mobile devices without app downloads.
Results & Value
- **40--60% faster check-in times**
- **20--30% higher conversion** on upgrades and amenity bookings
- **Unified guest journey** from online reservation → arrival → on-site experience → loyalty
- **Reduced labor strain** through automated processes and real-time data sharing
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