Topline
Sojern's Guest Experience Solutions seamlessly integrate with Property Management Systems (PMS) partners via Connect API, delivering transformative benefits for hotels.
A set of AI-powered solutions you can engage and delight your guests like never before along their entire journey.
Description
This integration equips hoteliers with a comprehensive suite of tools designed to increase direct bookings and ancillary revenue, improve guest experience and satisfaction, and manage your property’s reputation while reducing demands on resources and staff :
- AI Smart Concierge: Handles real-time responses to frequently asked questions and routine requests, allowing staff to focus on complex tasks and high-level service, increasing guest satisfaction and boosting revenue through cross-selling and upselling ancillary services.
- Reputation Manager: Solicits proactive feedback to address issues and enhance online reviews, resulting in higher review ratings, improved NPS scores, lower insurance premiums, and the ability to maintain or increase ADR.
- Guest Marketing Suite: Delivers personalized promotions via email, text, and WhatsApp, enabling upsell opportunities, and enhancing guest engagement and loyalty by leveraging data collection, GenAI-powered campaign creation, and detailed analytics for effective marketing strategies.
Key Benefits
- 60-80% Reduction in Front Desk Phone Calls: AI rapid response capabilities significantly decrease the volume of front desk inquiries, freeing up staff to focus on in-person guest services.
- Eliminate Many Negative Guest Reviews: Address guest feedback in real-time, preventing issues from escalating and improving overall guest satisfaction.
- Activate Your Own Data: Use historical booking data to drive return visits, boost ancillary revenue, and build loyalty through personalized, automated communications.
By partnering with Sojern, hotels gain access to a robust platform that combines innovative technology with expert support, driving growth, profitability, and exceptional guest experiences
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