Romy is an intelligent guest communication and service automation solution built for modern hospitality. Fully integrated with Mews, Romy connects your property's operational data with WhatsApp and AI-driven assistance to create seamless, personalized guest experiences - before, during, and after their stay. With Romy, guests can check in, request services, or get recommendations instantly through natural conversation - no app download required. Messages are personalized using live PMS data (reservations, profile etc.), while hotel teams benefit from automated replies, task routing, and upsell opportunities, all centralized in a single interface. Romy is designed to augment staff efficiency and enhance guest satisfaction rather than replace human touch. Mews integration ensures accurate, real-time data exchange so that front-desk, housekeeping, and concierge teams always have the right information at hand. By combining AI, messaging, and Mews PMS connectivity, Romy enables hotels to reduce manual workload, increase upsell revenue, and deliver a frictionless, conversational guest journey that feels both personal and effortless.
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