Ranova is an AI-powered feedback and reputation platform built for hotels that want to collect more authentic guest feedback, improve their ratings, and streamline daily operations.
With the Mews integration, Ranova automatically retrieves key guest information (checkout date, name, email, phone) to send personalized post-stay conversations instead of generic surveys. Guests receive a short, natural exchange by email or WhatsApp right after checkout — resulting in significantly higher response rates, more reviews, and better ratings across major platforms.
Ranova centralizes all reviews from Google, Booking.com, TripAdvisor, Expedia, and more into one unified inbox. Its AI generates high-quality, personalized replies and identifies operational issues hidden in guest comments. From these insights, Ranova automatically creates tasks for Housekeeping, F&B, Front Office, or Maintenance, helping hotels fix root causes and boost their reputation over time.
By connecting Mews with Ranova, hotels gain a seamless flow from stay → feedback → action. The result: more reviews, higher ratings, improved visibility on OTAs and AI travel search, and clearer operational priorities for every department.
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