What Opally Does
- Centralizes guest communication across email (Outlook/Gmail), website chat, and voice – so no inquiry is missed.
- Pulls real‑time availability, pricing, and reservation details from Mews.
- Drafts and delivers replies in your brand voice.
- Learns from staff edits and approvals to improve future responses.
Key Benefits
- Faster, consistent replies across channels and languages.
- Fewer manual tasks for front desk and reservations; reduced inbox and phone backlog.
- More accurate answers (live Mews data + your knowledge base) for higher guest trust and conversion.
Solutions
- Email assistant: Drafts and sends policy‑compliant replies inside Outlook/Gmail.
- Website chatbot: Answers FAQs, rates, and availability with live Mews data.
- Voice assistant: Natural, hotel‑specific calls for reservations and service requests.
Mews Integration
- Live queries for availability, pricing, and room details via Distributor API.
- Booking lookups and modifications via Connector API (reservation history, guest data).
- Secure, GDPR‑compliant workflows aligned with your property’s policies.
Typical Use Cases
- Pre‑arrival: Quote availability and rates; clarify policies; upsell room types.
- In‑stay: Handle service requests (amenities, housekeeping, dining) via chat or voice.
- Post‑stay: Respond to follow‑ups and information requests consistently across languages.
Why Hotels Choose Opally
- Accuracy from live PMS data + your knowledge base.
- Brand‑safe communication at scale—consistent tone and policy enforcement.
- Quick setup with measurable time savings for teams.
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