Lucy -- AI-driven communication for hotels and guests Hotels that deliver fast, personalized service win both guest loyalty and increased revenue. Lucy Guest Communication is your AI-powered guest experience agent, enhancing service and maximizing revenue through personalized offers and well-timed interactions---before, during, and after the stay. By integrating with Mews, Lucy creates a seamless experience that drives upselling and guest satisfaction. But exceptional service starts behind the scenes. Lucy Team Communication streamlines hotel operations by centralizing all critical communication and insights in one place. By connecting guest interactions with internal workflows, Lucy ensures that hotel teams can deliver an outstanding experience without unnecessary friction. We believe hotels should have the freedom to design their own guest journey and internal collaboration without being held back by complex processes or systems. With Lucy and Mews, you get a seamless communication solution---from first contact to check-out---that enhances both guest engagement and daily operations.
- Get your booking details
- Enter estimated arrival time
- Add products (early checkin, room service, upgrade, restaurant booking etc)
- Request service (clean room etc)
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