LoungeUp by D-EDGE is the all-in-one platform for guest relationship and hotel operations management, used by more than 3000 tourist accommodation providers from 3-star to luxury hotels, as well as hotel groups and chains. The company has merged with D-EDGE in 2024, the European No1 and World No3 hotel distribution technology provider in hospitality, supporting 17,000 hotels in 150 countries.
Key features of LoungeUp platform:
- CRM and marketing newsletters segmentation
- Online check-in/out
- Keyless entry
- Contactless experience
- Upgrade and payment
- Guest messaging
- Personalisation automation
- Staff tasks management
- Internal communication
LoungeUp aims to streamline and personalise the guest experience whilst simplifying operational work and increasing the establishment's revenue.
It allows teams to manage guest interactions via email, SMS, WhatsApp, Facebook Messenger and on a mobile/web app, as well as simplifying procedures and access to services:
- check-in/out
- ordering of services
- mobile key
- concierge
- tourist guide
- reporting of problems
- digital press, etc.
All guest requests are tracked and centralised in order to avoid oversights and optimise teams' day-to-day work.
By optimising interactions and task management, it significantly increases the efficiency of teams and the hotel's satisfaction rate and revenue.
Key benefits:
① Improve guest satisfaction
Inform your guests in their own language
Communicate in real time with your guests via SMS, WhatsApp or Facebook Messenger
Offer a virtual tourism guide on mobile
Facilitate access to your services with QR-Codes
Measure your guest's satisfaction
Inform effectively about your procedures
② Increase productivity
Digitise check-in procedures
Manage arrivals and departures with ease
Make use of mobile keys
Manage your guests' requests efficiently
Coordinate your teams with a smart virtual logbook
Optimise employee efficiency with dashboards and checklists
③ Maximise additional revenue
Automatically suggest upgrades before the stay
Sell your services during the stay
Track the performance of your campaigns to optimise your sales
④ Build Guest Loyalty
Collect and organise your guests' contact details and data
Centralise guest information in a unified database
Accurately segment your guests into groups
Send out truly personalised newsletters
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