Loopon helps hotels turn guest feedback into measurable improvements in guest satisfaction, online reputation, and operational performance.Built specifically for the hospitality industry and seamlessly integrated with MEWS, Loopon centralizes guest feedback, online reviews, and operational insights into one intelligent platform — powered by AI and presented in role-based dashboards for every level of your organization.
Why Mews hotels choose Loopon
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Turn feedback into clear actions with AI
Loopon’s AI analyzes thousands of survey responses and online reviews in seconds — identifying trends, sentiment shifts, recurring issues, and improvement opportunities automatically.Instead of manually reading every review, your team gets:
- Detection of recurring operational challenges
- Clear recommendations on where to focus
- Early warnings when satisfaction drops
This means less manual work — and faster, smarter decisions.
Role-based dashboards for every department
Different teams need different insights. Loopon’s new role-based dashboards ensure that everyone sees exactly what matters to them.
- **General Managers** get high-level performance overviews, trends, and strategic insights.
- **Department Heads** see detailed breakdowns related to housekeeping, F&B, front desk, maintenance, etc.
- **Operational teams** receive focused, actionable feedback tied to their area of responsibility.
- **Management groups & multi-property operators** get portfolio-level insights with benchmarking across properties.
No more generic reports — just relevant data, tailored to each role.
Post-Stay surveys designed for hospitality
Collect structured, high-quality feedback directly from your guests after checkout.With Loopon you can:
- Send automated, beautifully branded surveys
- Customize questions to fit your property or brand
- Measure satisfaction across key touchpoints
- Track performance over time
- Identify recurring issues before they impact your ratings
Because the surveys are integrated with MEWS, feedback is automatically connected to stay data — giving you deeper, contextual insights.
Boost your Online Reputation
Loopon helps you actively grow and manage your public reviews.
- Encourage guests to share reviews on platforms like Google and TripAdvisor
- Collect and centralize OTA reviews in one system
- Respond to reviews directly from Loopon
- Monitor reputation trends across channels
By increasing review volume and responding faster, hotels typically see measurable improvements in both ratings and visibility.
From insight to impact
Loopon doesn’t just show you numbers — it helps you understand what drives them.
By combining:
- Guest surveys
- OTA reviews
- AI-powered analysis
- Role-based dashboards
…you get a complete feedback ecosystem built to improve guest satisfaction, operational quality, and long-term profitability.
Seamless integration with Mews
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Loopon integrates smoothly with Mews PMS, enabling:
- Automated survey triggers after checkout
- Guest data synchronization
- Property-level and portfolio-level reporting
- Minimal manual administration
You continue working in MEWS — while Loopon transforms your guest feedback into strategic insights.
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