Hive is a customer engagement platform that centralizes all customer activity for brands and their customers. The platform provides a "customer activity center", which allows hospitality businesses to manage every customer experience, end-to-end, from one platform.
Hive's customer activity center can be customized to the needs of every venue and offers:
- A guest experience and request manager, which digitizes all service offerings onto Hive's app.
- Table management system and widget, to help centralize F&B bookings.
- Customer relationship management tool, which automatically profiles customers per interaction on the customer activity center.
- Shared group database, which centralizes profiling efforts across every department and property under management.
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