Description:
GuestTouch is the proactive AI enabled reputation & guest feedback platform that lets you track, respond, analyze and gather reviews and guest feedback all in one place.
You know when managing guest feedback feels like juggling chaos - scattered reviews across platforms, delayed responses, and no clear insights to improve?
GuestTouch is the proactive reputation platform for independent hotel brands that lets you track, respond, analyze and gather reviews and guest feedback all in one place.
Create custom feedback your way - star ratings, NPS scores, custom questions, and more - all powered by guestAI!
Get in touch with one of our product specialists and learn how to grow your business with GuestTouch.
Product Features & Capabilities
- **Track reviews across all major channels** - Tripadvisor, Booking.com, Agoda, Expedia, Hotels.com, Google, HolidayCheck, Trip.com, Airbnb, VRBO and more!
- **Respond to all your reviews** from a **single place** - create work flows and approval process with one of a kind reviews response platform
- **Improve online rankings** - Proactive review collection and management enhances your digital reputation
- **Increase direct bookings** - Higher ratings and better reviews drive more conversions
- **Reduce negative reviews** - Address issues before they become public complaints with proactive internal guest feedback
- **Save staff time** - Automated feedback requests and consolidated management dashboard and role based reporting
- **Boost guest satisfaction** - Real-time insights help you improve service delivery
- **Maximize review volume** - Strategic timing and personalized requests increase response rates
- **Protect brand reputation across your portfolio** - Monitor and respond to feedback across all portfolio
- **Robust access management**- grant access based on specific roles and portfolio or location.
- Manage it all on the go with **Mobile App**
Book demo: https://www.guesttouch.com/demo
See interactive demo: https://www.guesttouch.com/interactive-demos
