Description:
Drive efficiencies and uncover more profits through meaningful conversations. GuestTouch is the versatile messaging platform for your team that adapts to your specific needs - send and automate messages the way you want across different stages of the guest journey from booking to check out and beyond.
Connect with your guests at all stages. Customize your guest journey and deliver remarkable guest experiences on SMS, WhatsApp messaging and more:
Customize Your Guest Journey With SMS, WhatsApp, Email and more, deliver remarkable guest experiences to drive engagement and profits.
Product Features & Capabilities
- **(NEW) Smart Channel Routing (SMS/WhatsApp)** - Automatically route messages to the right channel based on the guest **country and language**. Set rules to send **SMS** to guests from specific countries while using **WhatsApp** for others, and deliver content in their preferred language for higher engagement rates.
- **Automated Pre-arrival**. Engage and welcome your guests on the day of arrival.
- **Complete Journey Coverage** - From booking confirmation through post-stay follow-up, automate and personalize every touchpoint while maintaining the human connection that guests value.
- **Personalization and segmentation**: send relevant messages to your guests with segmentation like room type, rate code, loyalty membership, and much more
- **Scheduled Messaging:** automate follow-ups with guests and ensure things are going well.
- **Save staff time** - Smart templates, scheduled messaging, and after-hours automation
- **Boost guest satisfaction** - Personalized **Guest App & digital guides** and messaging based on room type, loyalty status, and preferences
- **Improve reviews** - Automated post-stay custom feedback & reviews collection elevate your online reputation
- **Increase bookings** - Engage website visitors and convert more prospects with WebChat
- **Streamline operations** - Unified **team inbox** and mobile app management with **role-based access**
- **Non-Business hours messaging:** staff not available for specific business hours, no problem! set specific business hours and automated messaging replies
- **Call forwarding:** seamless interaction from messaging to your own business phone
- **Mobile app:** manage all conversations on the go with mobile app
Book demo: https://www.guesttouch.com/demo
See interactive demo: https://www.guesttouch.com/interactive-demos
