GuestJourney is an AI-powered, video-based guest engagement platform that helps hotels drive ancillary revenue and post-stay reviews through personalized communication at key moments of the guest journey. Integrated with Mews, it uses reservation and guest profile data to trigger short video messages via WhatsApp, email, or SMS.
Hotels can welcome guests before arrival while promoting room upgrades, highlight spa and dining experiences during the stay, and follow up after checkout with a personal review request. Video allows hotels to communicate in a more visual and emotionally engaging way than static emails or text messages, helping guests notice and respond.
GuestJourney automates the entire video creation process using AI, including multilingual delivery, personalized guest messaging, and optional avatars or hotel-branded presenters. Hotels do not need to record individual videos or onboard teams into a new tool, the integration is set up once and then runs on autopilot through Mews event triggers.
By combining proven timing and channel best practices with AI-generated video, GuestJourney enables properties to turn guest touchpoints into measurable upgrades, on-property spend, and more guest feedback, with zero operational workload.
Supported features:
- Real-time sync of reservations and guest profiles from Mews
- Automated video workflows triggered by key guest journey events
- Personalized, multilingual video generation at scale
- Pre-stay room upgrades and arrival welcomes
- In-stay promotion of spa, dining, and hotel experiences
- Post-stay review requests after checkout
- WhatsApp and email delivery with no ongoing staff workload
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