Description:
You know when you send generic, one-size-fits-all emails that guests ignore, missing opportunities to drive right engagement due to lack of versatility? GuestTouch solves this with personalized automated email sequences that you design to match your brand - from custom HTML templates to drag-and-drop editors - and automatically adapt to the guest journey based on guest behavior, booking type, and preferences.
Smart email automation that delivers the right message to each guest at the perfect moment.
Product Features & Capabilities
- **Drag & Drop Email Builder:** Create stunning, mobile-ready HTML email templates in minutes with our intuitive editor and pre-made templates
- **PMS Integration & Automation:** Seamlessly connect with your property management system to sync reservations and automate guest communications
- **Smart Segmentation & Rules:** Send personalized, targeted emails based on custom rules, guest behavior, booking type, language and preferences
- **Complete Journey Coverage:** Automated touchpoints from booking confirmation and pre-arrival through welcome messages and post-stay follow-up
- **Booking Confirmation Emails:** Beautiful, detailed confirmation messages that create the perfect first impression
- **Pre-Arrival Communications:** Share check-in details, upsell opportunities, and help guests prepare for their stay
- **Welcome & Check-in Messages:** Warm welcome emails with all essential details for a wonderful guest experience
- **Post-Stay Engagement:** Thank you messages, feedback / review collection, and promotional offers for future stays
- **Hospitality-Specific Design:** Purpose-built for hotels with industry-specific templates and workflows, unlike generic email tools
- **All-in-One Platform:** Manage the entire guest experience within one integrated system rather than using multiple disconnected tools
