Never let a guest interaction slip through the cracks again. Fullwhere merges the power of your Mews data with unified omnichannel management to transform your guest service into a true profit center.
🚀 100% of your channels on a single screen
Stop juggling tabs. Instantly centralize:
- **Public Reviews:** Google, TripAdvisor, Booking.com, Expedia.
- **Direct Messaging:** WhatsApp, Instagram, Facebook DMs.
- **Private Flows:** Post-stay surveys, emails, and contact forms.
Contextual Intelligence powered by Mews
Thanks to our native integration, every message is automatically linked to a Mews guest profile. Respond with surgical precision by knowing instantly:
- Is this a loyal guest (VIP), an in-house guest, or a prospect?
- What is their booking history?
- **The Result:** Absolute personalization that boosts re-engagement and guest loyalty.
Customizable Automation : Stay in Control
Don't choose between a robot and a human. Build your own knowledge base for each property and set your automation level:
- **Copilot (Semi-auto):** Fullwhere generates a relevant response based on your history; you validate it with one click.
- **Autopilot (Full-auto):** AI handles recurring requests 24/7 without human intervention.
Turn Feedback/Interactions into Strategy with Advanced Analytics
Fullwhere transforms thousands of guest interactions into actionable insights through our dual-layer analysis:
- **Quantitative Intelligence:** Track your performance at a glance with real-time monitoring of ratings, average scores, and response times across all platforms.
- **Qualitative AI Insights:** Our NLP (Natural Language Processing) engine dives deep into the "why" behind the scores.
- **Sentiment & Emotions:** Detect the mood of your guests before you even open the message.
- **Thematic Analysis:** Automatically identify recurring themes (e.g., "Breakfast," "Wi-Fi," "Check-in speed").
- **Keyword Extraction:** Spot emerging trends and pain points to fix operational issues before they hit your e-reputation.
Why choose Fullwhere on Mews?
- **Productivity:** Cut your message processing time by 3x.
- **Responsiveness:** Maintain a 100% response rate across all channels, even on weekends.
- **ROI:** Improve your NPS scores and platform rankings with ultra-fast, personalized replies.
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