Empori extends your Mews setup by automating the complex guest conversations that happen outside your standard booking flow. When guests email with flexible date requests, group bookings, or special requirements, Empori provides intelligent responses that convert inquiries into confirmed reservations.
The system works seamlessly with your existing Mews data, accessing real-time availability, rates, and guest history to provide personalized responses. Whether guests need connecting rooms, want to explore different dates, or have specific accessibility requirements, Empori handles these conversations with the context and flexibility that converts browsers into bookers.
Empori operates across the full guest journey. Before booking, it manages complex availability requests and converts email inquiries into direct reservations. After booking, it handles pre-arrival communications, upselling opportunities, and guest service requests. During the stay, it serves as an intelligent concierge that can access guest preferences and booking details.
The platform offers three operational modes to match your service philosophy. Draft mode allows staff to review and approve all AI responses. Approval mode lets AI respond automatically while giving staff override capability. Autonomous mode handles the complete conversation flow for maximum efficiency.
Empori integrates directly with your Mews PMS, requiring no technical implementation beyond initial setup. The AI learns your property's tone, policies, and preferences while maintaining consistency with your brand voice across all guest communications.
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