DialogShift is Germany’s market leader for AI-powered guest communication in hospitality. More than 1,200 hotels – from international hotel groups to family-run boutique properties – already rely on the Berlin-based company’s hotel AI.
DialogShift’s all-in-one hotel AI automates and professionalizes guest communication across the entire guest journey. It answers guest inquiries 24/7 in more than 100 languages via chat (website, WhatsApp, social media), email, and phone. The AI is powered by hotel-specific knowledge and always communicates in the individual tone of each hotel.
With Chat AI, Email AI, Phone AI, and Journey Messaging AI, hotel teams significantly increase productivity and regain valuable time – allowing them to focus on what matters most in hospitality: delivering great guest experiences.
Developed in the heart of Berlin, DialogShift’s AI solutions are built on state-of-the-art technologies such as Generative and Agentic AI. Depending on the use case, multiple large language models are used, including models from OpenAI and Mistral AI. A proprietary technology ensures that relevant information is reliably extracted and continuously updated from hotel documents and websites.
DialogShift chatbots conduct human-like conversations and achieve automation rates of nearly 100 percent. At the same time, they actively drive engagement and conversion: every third guest interacting with a DialogShift chatbot ultimately books a stay. The Chat AI recommends local experiences, answers individual questions, and enables bookings directly within the chat – acting as a true digital travel companion.
With Email AI, hotel teams handle guest emails twice as fast. The average processing time for an email conversation is reduced from eight to around three minutes. Content, tone of voice, and writing style can be fully customized to match each hotel’s brand.
The Phone AI supports reservation teams by handling booking requests and sending booking links directly via WhatsApp or SMS. Available around the clock and in multiple languages, it ensures that no potential guest inquiry is ever missed.
With Journey Messaging AI, hotels reach guests at the right moment via WhatsApp, SMS, or email – before, during, and after their stay. Pre-built templates and flexible automation enable consistent, personalized communication along the entire guest journey.
All DialogShift products meet the highest standards of data security and are fully GDPR-compliant under German law.
DialogShift represents a new generation of guest communication: efficient, personal, and measurably effective.
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