Butler AI (https://heybutler.io/) is a guest messaging and service automation platform for hotels. It enables seamless communication between guests and hotel staff via WhatsApp and web chat—streamlining requests, task management, and service fulfillment without app downloads. Butler AI connects directly with Mews to match incoming guest messages to their reservations, allowing for personalized service and efficient task routing.
Guest requests such as housekeeping, food orders, or special amenities are converted into Mews service orders and tasks in real time. Orders are automatically created and tracked against reservations, and tasks are assigned to the appropriate departments, ensuring no request is missed. By syncing reservations, customers, services, products, and tasks from Mews, Butler AI becomes a fully integrated concierge that fits into the hotel’s existing workflow. It improves service speed and consistency, reduces front desk load, and delivers a better guest experience. Designed to work out-of-the-box with minimal training, Butler AI helps properties modernize their operations without requiring staff to juggle multiple systems.
In addition to operational automation, Butler AI also includes features for guest engagement and staff enablement. Automated guest messages can be scheduled before check-in, during the stay, and post-stay to provide timely information and drive upsells. Marketing campaigns can be launched to promote spa deals, F&B offers, or loyalty incentives. For internal operations, an AI Assistant helps hotel staff access SOPs, service standards, and training materials instantly, improving onboarding and brand consistency.
Supported Features
- Identify guest by matching WhatsApp/web chat to Mews reservation
- Retrieve guest and reservation details
- Display available services and products for ordering
- Create Mews service orders directly from guest messages
- Assign tasks (e.g., housekeeping, maintenance) to relevant departments
- Sync and display current order and task statuses to staff
- Automatically update staff-facing CRM with guest and stay context
- Schedule automated messages before check-in, during stay, and post-stay
- Send personalized marketing offers to guests through WhatsApp/web chat
- AI Assistant for hotel staff to access SOPs, service standards, and training
Product Gallery
