Altek AI automates guest communication across every channel — web chat, email, and social — using AI agents built specifically for hotels.
Integrated with Mews, Altek AI connects directly to your live room, pricing, and booking data, allowing guests to check availability, make reservations, and get instant answers in over 100 languages.
The platform’s AI Chatbot handles booking, restaurant, and spa inquiries end-to-end, while the AI Email Assistant generates accurate replies directly inside Outlook, cutting response times by up to 90% and freeing up front desk teams.
Hotels using Altek AI reply up to 5.7× faster, reduce missed bookings, and deliver seamless, personalized guest experiences, all while staying fully GDPR compliant.
Key Benefits
- **Reply 5× faster** and cut email handling time by 90%
- **Automate guest communication** across chat, email, and social
- **Increase bookings** by responding before guests move on
- **Communicate in 100+ languages** automatically
- **Fully integrated with Mews** for real-time data on rooms, pricing, and reservations
- **Continuous learning** across all hotels to improve over time
Use Cases
- Automate pre-arrival and post-stay emails
- Handle FAQ and booking inquiries 24/7
- Reduce front desk workload
- Improve response quality and consistency
- Boost guest satisfaction and direct conversions
