Front Desk Software

Cloud solutions to streamline your front office

Turn tedious, manual reservation tasks into easy and automated flows with Mews PMS. Our modern, intuitive reservation software simplifies bookings – for individual guests or large groups – so you can spend less time on admin and more time optimizing revenue and guest experience.

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Benefits of front desk software from Mews

Your front desk staff are the face of your property. Mews Operations enables your team to spend less time at screens and more time providing personal experiences to your guests. They need modern, intuitive and efficient software to help them work most efficiently – and that’s what you get with Mews.

Automated

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Manual, repetitive tasks are automated so staff can maximize their time on meaningful tasks.

Cloud-based

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Staff can get out from behind a desk and still access the PMS with our cloud-based, mobile software.

Optimized

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Mews puts an end to missed messages or the need for face-to-face assignments with optimized task assignments and updates.

Digitalized

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Digital transformation from Mews is a game-changer for the way front desk staff operate – saving time and reducing the risk of human error.

Eliminate tedious front office tasks

Experience the power of modern, automated technology with Mews PMS. Our forward-thinking solutions are designed to reduce the amount of time staff spend at a computer so they can spend more time talking to your guests and uncovering more ways to improve your business.

Reservation groups
Modify reservations
Bulk check-ins

Rooms and reservations at-a-glance

Give your busy front desk staff an easy way to know exactly who’s coming, who’s going and which rooms they’re in with our smart, interactive timeline.

Searchable
Filterable
One-touch optimization
Adjustable views

Take the strain off staff

Digital check-in and check-out – online or with a kiosk – give guests more ways to self-serve and remove the need for staff to attend to every single check-in or out individually. Centralized messaging also means staff can easily manage messages from guests without opening new windows or having face-to-face conversations. Contactless payments? We’ve got that covered too.

All-in-one self-serve solution
Eliminate repetitive tasks
Empower guests
Hassle-free payment processing

Remove the reception desk

Mews gives your front desk a different way to connect with guests from the start. The ability to go from a desktop to a tablet means staff don’t have to be behind a desk, and instead can check in guests from a couch, the lounge, or even the pool deck.

Personalize the check-in experience

Our guest-centric software gives front desk staff valuable guest information right on the check-in screen. With guest history, preferences and loyalty membership information, staff can deliver tailored offers to guests for an experience they’ll remember. That’s what we call a smart, simple view.

Got a question?

What is a hotel’s front office?

The front office is the customer-facing part of a hotel. It’s traditionally centered around the front desk (or reception desk) but recent trends have hotels getting rid of front desks and offering more personal or contactless ways to check-in. The front office is often the first impression someone gets when they enter a property.

What is hotel front desk software?

In some ways, this hospitality software sits at the heart of a hotel and is what many people think of when they think about a property management system. It is what’s used to manage everything from reservations to room assignments to check-ins and check-outs. It’s also used for billing, tracking loyalty members and for guest profile information that front-desk staff needs to deliver personalized guest experiences.

What’s the difference between front office and back office?

While the front office focuses on connecting with and servicing guests, the hotel back office is the administrative center of the property. Back-office team members generally include those in accounting, IT, HR, record keeping, payment processing and many other functions that work to support hotel operations.

What should I look for in a front desk system?

The software used by your front desk staff should simplify the everyday tasks done by your staff. Your software should be able to take payments, assign rooms, manage check-ins and replace many of the manual tasks affiliated with a hotel’s front desk. It should be intuitive and easy to use with streamlined automations so that your staff can spend less time looking at a screen and more time helping guests. The software should be fast for immediate updates, cloud-based (or, like Mews, cloud-native) and secure so only those needing access to sensitive data can see it. Finally, front desk software should be flexible enough to adapt to the unique needs of your property, your staff and your guests.