These Onboarding - Product Terms of Use apply to all Partners who executed an agreement with Mews on or after October 1, 2025. Partners who executed an agreement with Mews prior to October 1, 2025 are subject to the version 1.0 of the Onboarding - Product Terms.
Archived versions
- Version: 1.0, Effective date: 24 February 2025
1. Introduction
- 1.1 Applicable Terms. These Onboarding – Product Terms of Use form an integral part of the Agreement into which they are incorporated by reference and shall apply to the provision of Onboarding Services by Mews to the Partner.
2. Definitions
- 2.1. Definitions. Capitalized words not defined in these Onboarding – Product Terms of Use Terms shall have the same meanings as given in the applicable Agreement or the Master Terms and Conditions
- 2.1.1. “Onboarding Services” means the onboarding services for the Mews Platform provided by Mews to the Partner.
3. Onboarding Services
- 3.1. Onboarding packages. Mews may offer Onboarding Services as predefined packages, subject to the terms specified below.
Add-On Services
- 3.2. Responsibility for Accuracy of Setup and Imported Data. Irrespective of the type of Onboarding Services provided by the Partner, it is the Partner's sole responsibility to ensure that all the setup and imported data are accurate.
- 3.3. Mews Services. The Onboarding Services are considered 'Mews Services' as defined in the Master Terms and Conditions. The Master Terms and Conditions shall apply to the provision of Onboarding Services, and in the case of any discrepancies between these Onboarding - Product Terms of Use and the Master Terms and Conditions, the Onboarding - Product Terms of Use shall prevail in relation to Onboarding Services.
4. Billing and Payment terms
- 4.1. Invoice. Mews will issue an invoice for the Onboarding Services after the conclusion of the applicable Agreement, and the invoice will be due as per the payment terms outlined in the Agreement and the Master Terms and Conditions.
5. Travel and Accommodation Expenses
- 5.1. Travel and Accommodation Expenses. The Partner agrees that travel and accommodation expenses, whether incurred by Mews or any of its subcontractors, if applicable, in connection with onsite assistance and services provision, are not included in the Fees specified for the Onboarding Services.
- 5.1.1. The Partner shall bear its own costs relating to the travel and accommodation expenses incurred by the Partner's team.
- 5.2. Reimbursement. The Partner agrees to reimburse Mews for all travel and accommodation expenses incurred by Mews or any of its subcontractors, in relation to the onsite assistance and services provision. These expenses include, but are not limited to, travel arrangements such as flights, train tickets, car rentals, and mileage; accommodation costs if not provided by the Partner; and up to 100 EUR (or equivalent in local currency) per day per person for meals if not provided by the Partner.
6. Changes to the Onboarding – Product Terms of Use
- 6.1. Changes. Mews may, at its sole discretion and at any time, make changes to these Onboarding - Product Terms of Use, including any documents incorporated by reference herein. The Parties agree that Mews will inform the Partner of any changes to the Onboarding - Product Terms of Use by posting a new version or by making it otherwise available to the Partner on or before the effective date of those changes.