WestCord Hotels

About WestCord Hotels

WestCord Hotels is a Dutch hotel group who have been providing rooms for guests since 1968. The brand has 15 hotels across the Netherlands, in both city center locations such as Amsterdam, as well as in rural areas.

As well as providing outstanding hospitality, sustainability is core to WestCord’s beliefs. Their hotels are Green Key certified and have actioned a huge number of eco-friendly practices over recent years. Moving to a property management system that enabled green hospitality was key for the hotel chain, as was the use of technology to enable more efficient, guest-centric stays.

When it comes to marketing, their focus remains on Dutch customers and neighboring countries who can arrive by car or train.

WestCord Hotels clean up with Flexkeeping

Challenge

WestCord Hotels wanted their housekeeping team to go fully paperless as part of their sustainability goals. They also wanted to improve communication and make the team more efficient.

Solution

Flexkeeping was implemented to streamline housekeeping, eliminate paperwork and reduce the risk of human error. It's also helped boost overall efficiency and support sustainability efforts. With access to accurate, real-time data, WestCord Hotels can now make more informed decisions, leading to faster response times to guest requests and better performance.

Result

• 100% paperless housekeeping
• 30% increase in rooms ready by 3 PM at Hotel Jakarta in Amsterdam

An agile, remarkable guest experience

Challenge

The traditional guest journey is inflexible and transactional. It often means long queues at reception during peak times, and staff are stuck performing impersonal administrative tasks.

Solution

Mews allows WestCord to provide a dynamic, personal guest experience. Many guests choose to check in online before arrival while the reception team has the flexibility to check in guests away from the front desk, in a more comfortable setting – and the same is true for checking out.

Result

• 35% of guests use online check-in
• Average check-in time has improved from six to two minutes
• Bills can be settled on mobile from anywhere, so guests can skip the queue at check-out

Time savings that benefit staff and guests

Challenge

With legacy hospitality software, staff are tied up in repetitive, manual tasks that take their time away from more important areas such as the guest experience.

Solution

Mews automates many of the administrative tasks that were previously time-consuming for staff. For instance, no night audit means that the Night Manager now prepares for the morning shift instead, and employees have been redeployed to areas where they better serve the hotels’ guests.

Result

• Automation saves the equivalent of one reservations employee per hotel, who can be better deployed providing excellent guest service
• Major time savings across multiple departments, resulting in better prepared, more effective teams