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About TOC Hostel&Suites
TOC Hostel&Suitesrunssix Mews-powered properties in Spain's key cities like Madrid, Barcelona and Sevilla. Both high design and high tech, they'rerenowned for a unique blend of practicality, excellentguest service and the authentic charms of the historic buildings many of them inhabit. With options ranging from cozy bunk beds to modern private rooms, TOC Hostel&Suites caters to couples, families and solo adventurers alike.
“Our industry is changing incredibly quickly. With Mews, we’re not just keeping up – we have the tools and support to shape the future of hospitality. It's an incredible feeling.”
An industry-leading paymentssolution
Challenge
Payments can take up a huge amount of time for guests and staff. TOC Hostel&Suites wanted to offer guests the flexibility of multiple payment options while ensuring the highest levels of security.
Solution
Mews Payments prioritizes industry-leading security for each transaction and ease of use for staff and guests. In addition to PCI DSS and PSD2 compliance, the system allows card pre-authorization to ensure guests have sufficient funds before arrival. Though guests can easily pay by card using the Mews Terminal, payments can also be processed pre-arrival or post-departure. Automation is a huge time saver and eliminates the need to print receipts. TOC Hostel&Suites also welcomes alternative payment methods such as Apple Pay and Google Pay.
Result
• 91% of card payments are automated through Mews Payments
• 0.04% of transactions are chargebacks
“Mews Payments was a game changer. Automationand top-notch security create a much smoother and faster experience for our team and guests.”
Fast and simple online check-in saves time for everyone
Challenge
If guests are required to visit a central reception to check in on arrival, it can quickly lead to long queues.
Solution
As part of Mews Guest Journey, Mews Online Check-in allows guests to complete check-in on their phones or laptops, saving time for onsite staff. The process is fast and simple – guests receive an email with a link to the online check-in journey ahead of their arrival. This lets TOC Hostel&Suites capture the true email addresses of guests who have booked through a third party and increase the booking value through upsells.Frictionless check-in has had a huge impacton the guest experience, making it more personalized and satisfying.
Result
• 16.7% online check-in rate
A high-convertingbooking engine loved by guests
Challenge
TOC Hostel&Suites wanted to give their guests an intuitive, user-friendly booking engine. They were hoping to cut commissions paid to channel managers whileseeing their direct bookings and profit go up.
Solution
Mews Booking Engine leads TOC Hostel&Suites guests through a seamless user journey. It provides a fast and simple means for website visitors to find the perfect space, whether it’s mixed dorms or private rooms. Email and last name are the only mandatory fields needed to complete a reservation. TOC Hostel&Suites created a cohesive user journey by adding unique imagery to each property’s booking engine. Promotional rates and special offers are also supported, while add-ons such as breakfast and late check-out can be selected with a single click, easily generating extra revenue.
Result
• 15.6% upsell conversion through Mews Booking Engine
• Additional revenue generated through upsells
Our average booking value has increased with Mews, in large part because we’re able to easily upsell extras at different points of the guest journey.
Integration spotlight
SiteMinder
SiteMinder is a leading channel manager. The Mews integration provides a real-time connection between Mews and over 400 booking channels, ensuring that TOC Hostel&Suites reaches a wide online audience with minimal manual effort required.
Flyr
As a multi-property revenue management tool, Flyr optimizes bed or room pricing through state-of-the-art machine learning and smart analytics. ItempowersTOC Hostel&Suites to make optimal commercial decisions in real time.