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About The Regent
The Regent is an aparthotel in Cambridge operated by The Citystay Group, offering studio apartments and classic hotel-style rooms. Combining the comfort of home with the hospitality of a hotel, The Regent’s central location makes it ideal for corporate stays and group accommodation. Their ambitious team is innovating the typical aparthotel concept by creating multiple product verticals – hotel, extended stay, meetings and events – all with the support of a flexible PMS.
"Payment automation means that most of the admin work is done automatically. With Mews Kiosk and self check-ins, we can focus on delivering a great guest experience while the work does itself."
Automation leads to time savings and massive efficiency increase
Challenge
For aparthotels, self-service functionalities are paramount. The Regent wanted to enhance efficiency, streamline operations and provide seamless guest experiences through automation.
Solution
Automated payments lead to a seamless experience – it’s easy for guests to pay and staff to process payments. Every transaction at The Regent is enacted with a high level of security thanks to Mews Payments. Tokenization and end-to-end encryption ensure no sensitive data sits with Mews, minimizing the risk of staff mistakes. Automated e-mails are another time-saving area for the Regent team. Personalized messages sent through Mews provide timely information, making guests feel valued and informed throughout their stay.
Result
- Huge time savings and a cross-departmental productivity boost
"We struggled with an outdated reservation process and planned to hire someone to sort it out. It turned out we didn't need a dedicated person because of the automation that's been built into Mews. That was such a game-changer for us."
Role-based staff training with a short and easy learning curve
Challenge
How can new staff members start using complex systems like a PMS as quickly as possible without demanding too much time and attention from busy colleagues?
Solution
Mews University ensures a smooth onboarding for all new team members at the Regent, regardless of their previous experience in hospitality. Role-based learning paths guide staff through the relevant areas of Mews Hospitality Cloud without supervision, while instructive video tutorials and certification ensure every new starter can use the platform confidently. Finally, weekly live webinars allow team members to receive direct training from Mews experts whenever needed.
Result
- 1 day of training for new staff on Mews University, followed by targeted team-by-team specifics
“The training at Mews University is seriously impressive. Not only is it a superb method of teaching, but it helps us generate in-house experts who know exactly how to use the PMS to generate the best results.”
A fully transparent and collaborative PMS set-up
Challenge
Most PMS software is configured solely by the onboarder. It makes any future adjustments complex and time-consuming, leading to frustration and operational lags.
Solution
The Regent team configured Mews themselves with the help of the Mews onboarder. Knowing how the software works makes it much easier to reconfigure software down the line if needed. The team finds the Help and Search functionality extremely helpful, citing how easy it is to find solutions. Unlike most built-in search software, Mews immediately finds a help guide for every part of the software, including background configuration. Another bonus is that data from Mews can be easily imported into programs like Power BI without any reformatting.
Result
- The team can autonomously reconfigure software if necessary
Integration spotlight
Revinate
Revinate is a customer management and marketing tool that integrates with Mews directly to pull guest review data. This allows the Regent team to quickly identify trends in guest feedback and improve their service to deliver the best guest experience.
Xero
Xero is accounting software specially designed for small businesses. Its features include invoicing, pay runs, reporting and more. With the Mews integration, there’s an automatic daily transfer of all the necessary revenue and payment data.