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About The Neighborhood Hotel
The Neighborhood Hotel operates apartment-style hotels that combine a modern guest experience with an authentic local experience in vibrant areas. Their properties are completely contactless, with no full-time staff on-site, therefore smart, automated technology is essential. The brand’s first hotel opened in March 2020, with 153 hotel apartments in total.
“Mews has allowed us to efficiently scale and build on our strong brand identity. The team manages our hotels from the main office, or on our mobile devices, all powered by Mews.”
More revenue through direct bookings
Challenge
The Neighborhood Hotel wanted to prioritize direct bookings, as it allows them to generate more revenue through upsells and cuts down on lost commission.
Solution
Mews Booking Engine is a high-converting reservation portal that makes it fast and easy for guests to make a booking. It’s simple for the hotel’s team to add images and extras, including upsell options like pet fees, karaoke and conference room bookings.
Result
• >70% of bookings are direct
• $175 higher average value for booking engine bookings (compared to OTAs)
• $80 average upsell value in booking engine at the Lincoln Park location
With Mews, our entire operations are more connected from booking to check in, plus we have added new revenue streams by selling experiences at check-out.
Completely staffless online check-in
Challenge
The Neighborhood Hotel operates without any full-time staff onsite, so all guests need to be able to check in and access their room by themselves.
Solution
Mews Online Check-in sends guests a check-in link prior to arrival. Guests can fill in their reservation details, add companions and sign digital registration cards. They can also settle any outstanding payments with options including Apple Pay and update their credit card details if required.
Result
• 100% of all check-ins are completed online
• 100% of all card payments are automated through Mews Payments
“Our property managers and housekeepers have found the Mews platform simple to use and have reduced time spent logging in and out of various platforms and apps.”
Integration spotlight
Akia
Akia is a guest messaging solution designed for hotels. The Neighborhood Hotel uses the tool to create rich, engaging and informative guest experiences that help guests throughout their stay.
Operto
Operto provides smart locks and other connected devices. Guests receive a unique access code that corresponds to their room’s door lock, meaning they can head straight to their room without having to download any apps or carry a physical key.
“We tested a variety of different software options and sought referrals to decide who would be the best fit for our current operations and future growth strategy. It was important that we could easily switch between our properties from within the same system, onboard new locations and connect to multiple channels. Mews was the clear winner as it allowed us to do that along with having the functionality to fit our unique business model.”