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About Scribner’s Catskill Lodge
Scribner’s Catskill Lodge is an iconic luxury property located in the picturesque, year-round destination of the Catskills, US. Their newest accommodation, The Rounds, consists of 11 luxury cabins just a short distance from the Lodge. These uniquely designed cabins feature oculi for stargazing, outdoor soaking tubs and decks offering 360-degree views. With a locally inspired restaurant, multiple indoor and outdoor event spaces, and over 20 acres of mountainside, guests have a lot to explore.
The team is passionate about offering guests a peaceful stay while handling the complexities of hospitality with efficiency. For this, Mews has been an essential partner.
“Mews streamlined our operations, giving us more time to focus on service personalization. Our team can respond more promptly to each guest’s unique needs, creating a true luxury experience.”
User-friendly system simplifies property management
Challenge
Before Mews, Scribner’s Catskill Lodge struggled with a difficult-to-use PMS that required extensive training, lacked real-time insights and slowed down team efficiency. Their previous system detracted from the relaxed, guest-centric atmosphere they wanted to maintain.
Solution
Mews significantly improved operational efficiency at Scribner’s Catskill Lodge. Its user-friendly interface simplified managing reservations, filtering and adjustments. With a more intuitive PMS in place, the team now spends more time engaging with guests rather than getting caught up in admin. This has led to improved time management and a smoother workflow across departments. Real-time analytics and integrations with systems like Akia for guest communication have further enhanced overall efficiency. This alignment helps the teammaintain the serene, guest-centric atmosphere their visitors love.
Result
• $122 average value added per reservation
“We chose Mews for its simplicity and ease of use. It’s given us the tools to focus on creating memorable guest experiences instead of managing complicated admin tasks.”
Mews Payments seamlessly handles charges and refunds
Challenge
Handling payments – whether processing refunds or syncing charges from the restaurant – was cumbersome and prone to delays with the previoussystem.
Solution
Mews Payments offered a quick, user-friendly solution for both refunds and charges, integrating effortlessly with the restaurant’s system. Room charges can be processed directly through Mews, making the check-out experience more enjoyable for both guests and staff.Scribner's Catskill Lodge now has an efficient, error-free payment process, contributing to a hassle-free guest experience.
Result
• 0.03% chargeback rate (industry average is 0.5%)
Major time savings across all departments
Challenge
With multiple departments – Front Desk, Housekeeping, Accounting and Marketing – working on disconnected systems, efficiency was difficult to achieve. Managing tasks and reporting often took longer than necessary.
Solution
Mews centralized all operations into one easy-to-use platform. The intuitive system allows every department to function more efficiently, from reservations and housekeeping coordination to refunds. Scribner’s Catskill Lodge staff now spend significantly less time on operational tasks thanks to Mews. The platform allows team members to quickly access essential data, improving decision-making and ensuring a seamless guest experience. They’re also reporting faster training times and smoother onboarding for new staff.
Result
• Centralized operations and real-time communication between departments
“Mews is powerful yet simple. It saves us so much time and keeps everything in one place. It’s perfect for today’s tech-savvy hospitality world.”
Integration spotlight
Mews provided Scribner's Catskill Lodge with a wide range of integrations that empowered each department to improve their specific processes. With data synced across all systems, it’s much easier to provide a cohesive and exceptional experience for every guest.
SynXis
SynXis is a leading inventory and reservations management solution that allows Scribner's Catskill Lodge to easily set up and manage their tailored distribution strategy. The two-way integration with Mews means that reservations, rate updates and room inventory are always up to date with no need for manual imports between the two platforms.
Mailchimp
Mailchimp is industry-leading marketing software that specializes in designing, sending and optimizing emails. The Mailchimp and Mews integration means that the team can automatically add contacts from Mews to their mailing list and increase their proportion of direct booking thanks to targeted email campaigns.