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About Revelton Suites
Revelton Suites is an international apartment network managed by Revelton Hotels & Apartments, whose portfolio includes over 100 apartments and aparthotels in five countries, with more openings on the way. Modern amenities, regular housekeeping and central locations draw in guests looking for maximum comfort during longer stays. This makes Revelton Suites ideally suited for digital nomads or families who want to stay at the heart of the local neighborhoods.
“As the central hub for all our operational activities, Mews has been crucial in helping us provide our guests with a modern, self-service stay and supporting our pan-European growth.”
Fully streamlined guest journey
Challenge
As they operate in multiple countries across Europe, Revelton Suites needed a way to streamline and centralize their operations.
Solution
After embracing Mews Hospitality Cloud, Revelton Suites saw impressive growth and results. Automating daily operations with an efficient and flexible tech stack allowed the Revelton Suites team to take their operational success to new heights.
Result
• 78% increase in RevPAR (Oct-Dec of 2021-2022)
• 72% increase in ADR from 2021 to 2022
• 144% increase in revenue (Oct-Dec of 2021-2022)
Online check-in: quick and revenue-boosting
Challenge
Revelton Suites wanted to set up a self-service journey that would get guests to their rooms faster without any onsite admin.
Solution
Mews Booking Engine makes it easy for guests to choose a room and personalize their stay by adding any extras, which boosts average spending. Online check-in and check-out further enhance a seamless guest journey. Cutting onsite admin helps Revelton Suites build meaningful connections with guests and eliminates the stress of being delayed when arriving or leaving. These guests also spend more on average during their stay.
Result
• 27.8% online check-in rate
• Guests spend an average of €47on add-ons and upsell
• 9% conversion rate with Mews Booking Engine (industry average is 3.3% for independent hotels)
Automation is such a game changer in the world of serviced apartments. Our guests are happy, and we save time and money – Mews is the best at making even the most complex operations easy and efficient.
Automated payments with smart cloud technology
Challenge
There is a growing demand for an invisible payment experience. Instead of providing card details repeatedly, guests want to do it once and let hotels handle the rest – securely and responsibly, of course.
Solution
Mews Payments handles transactions automatically without having to present cash or a card. For Revelton Suites guests, this ultimately means improved security, efficiency and convenience. Individual payments are actioned with a single click, reducing the likelihood of errors and freeing up much more time for staff. Automation means better inventory management, too – every payment is automatically reflected in Mews Hospitality Cloud.
Result
• 100% payment automation through Mews Payments
• 0.04% chargeback rate (travel industry average is 0.5%)
Integration spotlight
SiteMinder (EMEA)
As a leading hotel commerce platform, SiteMinder helps Revelton Suites boost occupancy through 450+ distribution channels. The two-way integration with Mews means that rates and availability are always up to date, which reduces overbookings while maximizing revenue.