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About Rambla
Rambla is a new brand of short-stay serviced apartments in Melbourne and Brisbane that hits the sweet spot between hotel and home. Nestled in the heart of bustling urban centers, Rambla is designed to meet the needs of modern travelers, remote workers, families and everyone in between. After checking in digitally, guests can cozy up in apartment-style spaces, customize their stays with smart-tech amenities and explore the area like a local would.
With eco-friendly amenities and practices, Rambla champions a greener way of hospitality. Their guests can look forward to minimized waste, high energy efficiency and chrome casting. Rambla at Perry House was recently a finalist for the Queensland Hotels Association Awards for Excellence in the category of “Best Suite / Apartment Hotel.”
"Mews is incredibly intuitive and user-friendly, helping to speed up the onboarding of new properties. We've experienced a significant boost in efficiency, allowing us to swiftly integrate new locations into our portfolio without any hiccups."
A receptionless check-in experience
Challenge
After a long trip, the last thing guests want to do is wait in line to hand over their ID and credit card just to receive a key to their room.
Solution
Rambla embraced the concept of receptionless properties. By implementing a fully digital front desk, the teamcan work remotely and automate operations through messaging systems and digital key technology in Mews. Rambla has packaged the busy traveler’s dream of hassle-free stays into one sleek and streamlined process so well that guests of all ages, including those in their 80s, have happily embraced it. No queues, no admin – anyone can check in with ease ahead of their arrival with a few simple taps. Integration with Hub OS and Akia further enhances the seamless experience.
Result
• Fully digital arrivals
“Hoteliers resistant to change simplycan't move forward. Letting go of outdated practices opens the door to innovative opportunities and long-term success. Mews empowers us to meet modern guest expectations and deliver next-level hospitality.”
Payments? Secure, frictionless and time-saving
Challenge
Payments made without authentication are vulnerable to fraud and disputes, potentially causing inconvenience for staff and interrupting a hotel's cash flow.
Solution
Mews Payments ensures secure and seamless transactions at every stage of the guest journey. At Rambla, guests are given the flexibility to pay using their preferred method during booking or online check-in. With payment requests sent directly from Mews, the team efficiently handles any additional costs incurred by guests. This streamlined process, coupled with robust security features like 3D Secure authentication and tokenization, ensures peace of mind for both staff and guests alike.
Result
• 100% automated payments
• Payment requests can be made easily at any point, even after the check-out
“The customer support at Mews is outstanding, especially with local support ensuring rapid response times. Responses are always accompanied by detailed explanations and helpful links to articles.”
Maximizing non-room revenue with parking spots
Challenge
Thinking beyond rooms is the future of hospitality. Properties that wantto fully maximize their revenue must utilizetheir spacescreatively and efficiently.
Solution
Rambla is currently trialing 10 parking spots at Solarino House. By managing these spaces just like rooms directly within the Mews platform, they can capitalize on all available assets. On average, Mews properties earn A$10,500 per year for each parking spot. In line with Rambla’s vision of tech-savvy hospitality, guests who book parking receive a short video that explains how to get to the car park, find a spot, and reach their room. Since releasing the video, parking queries have decreased by about 80%, leaving more time for the Rambla team to focus on creating meaningful experiences.
Result
• Creative use of different hotel spaces, managed via Mews
“We identified the top time-consuming tasks for our team and the most frequent issues guests contacted us about. Then, with help from Mews, we resolved them through automation – that’s how simple it is.”
Integration spotlight
The Rambla team appreciates how Mews Open API empowers them to create an integrated ecosystem. They can effortlessly connect various systems and tools, streamline operations and enhance overall guest experiences.
Hub OS
Rambla uses Hub OS to keep things running smoothly. From real-time updates on room status and maintenance to guest communication, it’s all streamlined. Hub OS makes it easy for the team to boost efficiency and cut costs.
Akia
Akia is a fully automated guest messaging platform designed for hotels. The Rambla team finds it extremely versatile and effective at connecting products. They can easily customize it to fit their specific needs, making the creation of rules and custom fields for personalized guest communication smooth and hassle-free.