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About Petit Hostel
Petit Hostel is a growing hostel chain that opened its first property in Madrid in 2019. From day one, they focused on adopting the latest technology – a move that proved invaluable during the pandemic. While many businesses faced challenges, Petit Hostel stayed open, using their tech-forward approach to meet regulations and reduce costs. By 2023, their success led to a new opening, expanding their capacity to around 150 beds.
With high occupancy rates and a commitment to smart tech solutions, Petit Hostel earned a reputation for innovation in Spanish hospitality. By automating routine tasks, they've freed up staff for meaningful guest interactions, ensuring every guest feels valued while keeping operations efficient.
Mews gives me valuable hours back each day. Without it, managing multiple properties and expanding into new cities would be nearly impossible.
Enhanced effectiveness through automation
Challenge
Running a high-turnover hostel with up to 80 daily check-ins during peak seasons comes with its own challenges. Petit Hostel aimed to automate as many repetitive tasks as possible, so that staff could focus on meaningful guest interactions. Without automation, the sheer volume of admin threatened to overwhelm the team, detract from the guest experience and lead to staff burnout.
Solution
Mews provided the automation tools Petit Hostel needed to enhance efficiency without compromising service quality or taking away the human touch. Automated systems for check-ins, payments and housekeeping significantly streamlined operations. Online check-ins eased the reception team’s workload, giving them more time to focus on guest engagement. Automated payments and pre-authorizations allowed guests to check out at their convenience, further improving the experience. Plus, seamless integration with platforms like Booking.com, Hi Jiffy and SiteMinder connected all operations, minimizing manual updates and reducing errors.
Result
- 0.004% chargeback rate
- 40% online check-in rate
- 30% increase in occupancy from 2023 to 2024, driven by efficient operations and a better guest experience
With Mews, we’ve built an amazing ecosystem of smart automations that keeps us running efficiently. In fact, one of our hostels doesn’t even have a computer. The team handles everything through a tablet, from guest check-ins to basic daily tasks, while the rest is fully automated in the background.
Shorter and more efficient staff training with Mews University
Challenge
The traditional approach to staff training was too time-consuming for Petit Hostel. Besides delaying staff readiness, it would impact operations, especially during peak seasons.
Solution
Mews University has become an essential resource for Petit Hostel. Rather than relying on a one-size-fits-all course, it enabled Petit Hostel to deliver role-based staff training. This tailored approach allowed new hires to quickly get up to speed without sacrificing efficiency. The team enjoyed the platform’s versatility with a mixture of educational styles to suit every learner, from interactive live courses to videos and quizzes. Plus, all learning materials are available in Spanish.
Result
- Most of the team learns to use Mews within 1-2 days
- Drastically reduced training time
- Increased staff productivity
"Role-based training saves us hours, and our staff love how intuitive the system is. Many team members even list Mews as a key skill on their resumes."
Precision pricing with RoomPriceGenie
Challenge
In the competitive Madrid hostel market, getting pricing right is essential. Petit Hostel faced challenges with manual pricing, which was both time-consuming and susceptible to errors. They recognized that mispricing could result in lost revenue and reduced occupancy, particularly during peak times.
Solution
Petit Hostel turned to RoomPriceGenie to tackle their pricing challenges. This dynamic pricing tool automates 90% of their pricing decisions by analyzing factors like seasonality, market trends and booking patterns. What makes RoomPriceGenie stand out is its customizability. It allows Petit Hostel to set specific pricing parameters, ensuring that decisions align with their revenue goals and market positioning. This strategic pricing approach has not only maximized their revenue but also saved the team countless hours previously spent on manual adjustments.
Result
- 34% RevPAR increase
- 18% ADR increase (2023 vs 2024)
"RoomPriceGenie has revolutionized our pricing strategy. With just one click, we can make data-driven pricing decisions that perfectly align with our goals."
Integration spotlight
HiJiffy
Petit Hostel relies on the HiJiffy chatbot for answering top questions from guests. A pop-up chat box automatically appears on their website, and HiJiffy’s AI decision tree guides visitors through the most common questions and concerns, with more than 85% of queries typically answered. This relieves the strain on sales and the front desk team.
SiteMinder
SiteMinder allows hotels to automate the distribution of their rooms online. Hospitality’s most widely used channel manager offers a real-time connection between Mews and 400+ booking channels. For Petit Hostel, this means that availability is automatically kept up to date, cutting manual errors and overbookings.