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About My Hotels Gestion
My Hotels Gestion is a hotel management company with a portfolio of 19 hotels across France, including brands such as Best Western and Accor. Their independent properties run on Mews, including BABEL Belleville and Hotel Rosalie, both in Paris, and the company has plans in place to add more hotels to their collection.
Mews is really easy to get to grips with, even if you don’t come from hospitality. This is vital for us as most of our staff are new to the industry, and they’re able to learn the system quickly.
Direct bookings that drive more revenue
Challenge
The higher the proportion of bookings made through channel managers, the more revenue hotels are missing out on through commission fees.
Solution
Mews Booking Engine is easy to set up and manage, with multiple rates and add-ons (such as late check-out and early check-in) that can be controlled by room type. BABEL Belleville uses the free price comparison widget that compares direct prices with Booking.com and Expedia, encouraging guests to continue with their reservation.
Result
• 9% booking engine conversion rate at BABEL Belleville (industry average is 3.3%)
• 10% higher average booking value for booking engine bookings compared to OTAs
Embracing a digital guest journey
Challenge
Guest expectations have changed and many now expect a contact-free, digital option for check-ins. Hotels need to be able to provide this, while also ensuring they can capitalize on additional revenue.
Solution
With Mews Guest Journey, guests can check in online ahead of time, meaning they can get to their rooms faster upon arrival. Online check-in also acts as an upselling tool for the hotel, as guests can add extra items with the ‘Upgrade your stay’ option. They can also check out online from the evening before their departure, helping them to skip any reception queues and begin their onward journey sooner.
Result
• 26% of guests check in online at BABEL Belleville
• Less printing (e.g. registration cards), important for BABEL’s Clef Vert membership
“With Mews we have much more flexibility with how to run individual properties. For instance, it’s very easy to connect different integrations to different hotels, depending on their needs.”
Integration spotlight
L’Addition
Hotel Rosalie uses L’Addition as its point-of-sale solution. The sophisticated software provides a fully-connected and digital payment system, including cash register, digital menus and at-table payments. The Mews integration directly connects their restaurant to Mews Operations, meaning orders can be directly assigned to the relevant guest profile.
SpotPilot
BABEL Belleville uses SpotPilot as its revenue management solution. SpotPilot connects directly to Mews to ensure that room prices and itineraries are always up-to-date without the need to manual checks. This not only saves time for staff, but also cuts the risk of overbookings – as well as maximizing occupancy and revenue.