About L'UNI Appart-Hôtel
Part of the Société d'investissement Gilbert group, L'UNI Appart-Hôtel opened in Quebec City with a bold vision: to offer a home-like stay for every type of guest. With no reception desk, the property serves leisure and corporate travelers, long-stay students and even locals who stop by its coffee shop.
With Mews hospitality management system, the team gained a flexible model that maximizes space usage and revenue. Operations are streamlined, revenue is growing, and every guest enjoys an experience tailored to their needs.
Thanks to Mews, we've automated a lot of things: pre-stay, during stay, post-stay, even billing. It saves us hours every single day.
Running receptionless operations and training staff quickly
Challenge
With no front desk and a diverse guest base, L'UNI Appart-Hôtel needed a PMS that could manage operations with minimal staff involvement while still ensuring a smooth guest experience. Another challenge was that staff often didn't come from a hospitality background, making training on legacy PMS platforms slow and complicated.
Solution
Mews enables online check-in and check-out, automated guest communications, and remote property management from anywhere - even abroad. This freed the team from repetitive admin and let them focus on value-adding tasks like guest services, maintenance and sales. For training, Mews University and the platform's intuitive design helped new employees get up to speed quickly. Even managers who log in infrequently can easily pull reports and get a clear overview of performance.
Result
- Reduced staff costs and training time cut significantly, with staff quickly becoming autonomous
- 37% online check-in rate, plus nearly half of guests now check out online
"We realized that in just a few days, new employees could handle regular operations without any problems. Mews is really super simple."
Serving multiple guest segments
Challenge
From tourists and business travelers to long-term student stays, L'UNI Appart-Hôtel needed to manage multiple room types, rates and communication flows.
Solution
With Mews, the team can segment inventory, customize rates and personalize communications for every guest type. Students receive the right long-term offers, while leisure travelers get tailored pre-arrival and upselling messages. This flexibility has brought clearer visibility into both short- and long-term operations, resulting in more targeted offers and stronger guest satisfaction.
Result
- Better segmentation and personalization for different guest types
"With Mews, we can personalize many things, from communications to pricing and offers. Most of it even happens automatically."
Less OTA dependency, more direct bookings
Challenge
To reduce dependency on OTAs, L'UNI Appart-Hôtel needed a strong, reliable direct booking channel.
Solution
With Mews Booking Engine fully integrated into their website, guests enjoy a distraction-free, branded booking journey that builds trust. Nearly 40% of bookings now come directly through it. Upselling opportunities are easy to configure and purchase, creating additional revenue streams with minimal effort.
Result
- OTA dependency reduced, with more revenue staying in-house
- Additional income from upsells, such as parking and early check-in
"With Mews Booking Engine, almost 40% of our sales are direct. That's major for us - it's a lot more net revenue in our pockets."
Boosting revenue performance
Challenge
L'UNI Appart-Hôtel wanted smarter pricing, faster decisions and less time buried in manual reports.
Solution
Integrating Rate Yield for dynamic pricing and Salesforce CRM with Mews reporting gave the team real-time insights into business performance. The Manager Report became a daily go-to for forecasting and planning. Plus, during online check-in, over half of guests now purchase parking - turning a simple process into effortless additional revenue.
Result
- RevPAR up 69% (2025 vs 2024)
- 61% of guests purchase parking online during check-in
"My favorite is the Manager Report. Every morning, we can easily check our pick-up, occupancy, savings and ADR. It's the key to our business."
Reliable customer support
Challenge
A new property with multiple integrations meant the team needed fast, knowledgeable support that went beyond standard troubleshooting.
Solution
With Mews Premium Support, help is always just a call or a click away. The team gets 24/7 access to experts, dedicated coordinators and monthly check-ins. From proactive guidance to senior-level assistance during escalations, Mews doesn't just solve problems - the team understands L'UNI Appart-Hôtel's unique setup, history and needs. This kind of support feels less like a service and more like a trusted partnership in long-term growth.
Result
- Faster resolutions and proactive problem-solving
- A stronger relationship built on trust
"It's not just technical support; it's a real partnership. We don't feel like a number when we contact Mews - it feels like we're part of the family, and we have no intention of going with another PMS."
