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About Life House
Life House is an innovative hotel brand, management and software company. They operate hotels across the US, Mexico, and Canada, spanning roadside motels to 5-star luxury resorts. Life House is dedicated to making hotels more profitable and easier to operate, while encouraging a modern, more thoughtful way to travel with a seamless guest journey and unique experiences rooted in local history and heritage. They currently use Mews to help run their portfolio of over 60 properties.
Mews has been a great partner for us as we share the same values of enabling hotel operations with software. By working with Mews we have been able to maximize profitability for our hotel owners and minimize their costs and operational pain points.
Fast onboarding across the portfolio
Challenge
With a big portfolio of hotels, the Life House team needed a fast and efficient onboarding process.
Solution
Working in close collaboration with key Life House stakeholders, the Mews Implementation Team ensures that hotels can go live in a matter of weeks – sometimes even days. Because Mews is a cloud-native solution, there are no complicated or time-consuming onsite server or hardware installations, while comprehensive learning – including Mews University – ensures that staff are able to get up to speed and learn their new system quickly.
Result
Easy and seamless transition so that each property could be up and running quickly and efficiently:
• Three days between welcome call and go live at Life House, Nantucket
• Seven days at Life House, Little Havana
• Seven days at Life House, Lower Highlands
Custom API connections
Challenge
Life House developed their own software that needed to connect to their hospitality cloud for easy use across all of their properties.
Solution
With Mews Open API, the Life House technical team is able to build custom integrations to the Mews platform. Once these APIs have been validated as secure, they can then integrate immediately with any Life House property, creating an agile and efficient tech stack.
Result
Life House Revenue Management and Marketing and Life House Guest Management solutions are easily accessible for every Life House property, allowing them to:
• Increase RevPAR: drive +35% higher net RevPAR through automated pricing and digital marketing intelligence
• Decrease Costs: reduce OTA commissions and drive over 70% direct bookings
Having access to Open APIs is vital for our own software development and for any tech-enabled operator that wants to build our own solutions. Mews’ connectivity is what sets it apart from other hotel software systems, especially the legacy systems, both in terms of their APIs and their marketplace of integrations.
Integration spotlight
As well as custom connections, Life House hotels take advantage of Mews Marketplace to connect to dozens of industry-leading hotel tech solutions.
SiteMinder
SiteMinder is a leading hotel commerce platform. The channel manager provides over 450 distribution channels for Life House properties, helping to boost occupancy. The two-way integration with Mews means that rates and availability are always up-to-date, reducing overbookings while maximizing revenue.