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About Les Lodges Sainte Victoire
Les Lodges Sainte Victoire is a five-star hotel spa nestled in the countryside near Aix-en-Provence in the south of France. Guests can book a variety of rooms, suites and private villas, and it’s also popular location for weddings and events. Complementing its stunning vineyards and olive groves are two swimming pools, luxury spa facilities and a gourmet restaurant.
“To provide five-star experiences for our guests, we needed a five-star hospitality cloud, and that’s exactly what we got with Mews.”
Payments with maximum convenience
Challenge
Each guest has their own preference about how they would like to pay, while all guests expect this process to be seamless and non-disruptive to their stay.
Solution
Les Lodges Sainte Victoire uses Mews Payments to ensure every transaction is fast, secure and frictionless. Two mobile Mews terminals allow staff to take instant in-person payments, while further payments and payment requests can be easily actioned through the Mews platform. Guests have the option of paying in a way that suits them, be it through card or an alternative payment method.
Result
• 100% payment automation through Mews Terminals and Stripe for e-commerce
• 0.02% chargeback ratio
• 25% of payments completed through Apple Pay
Customizable booking engine
Challenge
A website booking engine should feel like a cohesive part of the user journey, while also ensuring the hotel has every opportunity to maximize revenue.
Solution
Mews Booking Engine can be easily customized, including brand logos, colors and multiple pictures for each space type. Rooms, suites and villas are all bookable in the same booking engine, and during the user journey a widget pops up with live price comparisons to leading OTAs, showing the guest that booking direct is cheaper. Every space has multiple rates and upsells can be purchased in a single click.
Result
• Guests can view prices in 67 different currencies
• 31 languages available
“It’s vital that we can connect all of our additional services to Mews in order to have a true overview of performance and our guests. For instance, we use Lightspeed POS for our restaurant and it’s very easy to integrate this with Mews.”
Integration spotlight
SiteMinder
SiteMinder is a leading channel manager that provides a real-time connection between Les Lodges Sainte Victoire and over 400 booking channels. Through its Mews integration, it provides fully synchronized rates and availability to reduce overbookings and ensure maximum revenue.
Mailchimp
Mailchimp is one of the world’s most popular email marketing and CRM solutions. It provides the team with a number of easy-to-use email templates as well as smart automation and segmentation for marketing campaigns. With the Mews integration, Mailchimp automatically adds new contacts to the hotel’s mailing list.